Shelter Operations Specialist (Casa Paloma - 2nd Shift)

Socket.dev; Tucson (AZ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Differential Pay 6pm–6:30am: +$2.50/hr

Hazard Pay: $150 lump sum monthly

Medical, Dental, Vision

401(k) with company match

Job summary

Primavera is hiring for a residential team member to support shelter operations in multiple shifts. You will engage with participants and volunteers, ensure a safe, respectful environment, and assist with daily tasks from intake to meal service.

The role requires flexibility to meet shelter needs, good communication, and ability to work evenings and weekends. Bilingual English/Spanish preferred but not required.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Interact professionally with participants, volunteers, and staff, upholding Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Assist with orientation and welcome participants in the residential setting, provide guidelines, answer questions, ensure rule adherence, encourage positive behavior, respond to issues, and maintain a respectful environment.
• Cross-train in Residential Team Member duties and provide coverage for other team members as assigned.
• Support daily shelter operations including laundry, maintenance, cleaning, and perimeter checks.
• Complete required paperwork and logs for each shift, including unusual incident reports and shift notes.
• Manage and log shelter data, beds, donations, and inventory; recruit and supervise participant volunteers for chores.
• Supervise volunteers and participants, answer phones, and ensure safety of indoor/outdoor areas.
• Assist with kitchen duties and breakfast prep; follow health and sanitation procedures.
• Attend meetings and training sessions as requested and adhere to all safety procedures.

Skills

Computer systems proficiency

Evenings & weekends flexibility

Reliable transportation

Bilingual English/Spanish

Education

High school diploma or equivalency

ServSafe Certification

Mental Health First Aid Certification

First Aid & CPR Certification

Level 1 Fingerprint clearance card

Tools

ServicePoint HMIS

Job description

Currently hiring for:

• 2nd Shift: 5:30 p.m. - 12:00 a.m.

* Will vary to meet program's needs

Why join Primavera?

• Differential Pay, from 6 p.m.- 6:30 a.m. you make $2.50/hr on top of your hourly pay
• Hazard Pay, an additional $150 paid in a lump sum to your first check each month
• Robust benefits package (Medical, Dental, and Vision)
• 401(k) with company match

MINIMUM QUALIFICATIONS

• High school diploma or equivalency
• 1 year of experience working with people experiencing mental health concerns, substance use, housing insecurities, or lived experience.
• Proficiency with computer systems and software, including database programs.
• Ability to work evenings, weekends as needed and be flexible to meet shelter needs.
• Reliable transportation, a valid driver’s license, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.
• ServSafe Certification, or ability to obtain.
• Mental Health First Aid Certification, or ability to obtain.
• First Aid and CPR certification, or ability to obtain.
• Level 1 Fingerprint clearance card, or ability to obtain.

PREFERRED QUALIFICATIONS

• Bilingual – English/Spanish
• One year of experience working with people in a shelter setting, or trauma-related work experience, or direct behavioral health services.
• Extensive Knowledge working with people experiencing addiction or mental health issues.
• Extensive Knowledge of community services and ability to coordinate.
• Knowledge of ServicePoint (HMIS) system to easily transition into position.

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Interact with participants, volunteers, and fellow staff in a professional manner, reflecting Primavera’s Guiding Principles of integrity, respect, accountability, compassion, and leadership
• Assist with orientation process and welcome participants in the residential setting, providing guidelines, answering questions, ensuring adherence to rules, encouraging positive behaviors, responding to issues and problems, and ensuring a professional, respectful, and safe environment
• Cross-train in all Residential Team Member duties, as outlined in this description
• Provide coverage for and assistance to other Residential Team Members as assigned
• Provide support in daily Shelter operations including laundry, maintenance, cleaning and perimeter checks.
• Complete random rounds a minimum of once every hour
• Accurately complete required paperwork for any shift, including Unusual Incident Reports
• Keep the daily log of participant information and shelter happenings up to date with relevant and thorough information.
• Carry out Shelter guidelines and maintain a peaceful environment at all times
• Communicate any participant concerns to the Program Manager, Resource Specialists, and other Residential Team Members, and assure a shift note is sent out at end of each shift.
• Participate in debriefings at each shift change.
• Complete required data entry in a timely and accurate manner.
• Issue receipts for donations as appropriate.
• Allocate participant beds logging information in the shelter database.
• Recruit participant volunteers for the chore list.
• Train, assist, and supervise participant volunteers in completing their assigned chores.
• Work as independent leaders with volunteers and participants.
• Supervise participant volunteers at all times.
• Answer the telephone, taking messages as appropriate
• Safeguard the inside and outside areas of the shelter
• Prepare coffee and ensure it is ready by 7:30am during the week, 8:30am on weekends and assist with breakfast prep and other assistance needed in the kitchen as needed.
• Ensure cleaning procedures are followed after meal preparation when participants are utilizing the kitchen.
• Provide supervision and support to any meal team volunteers, support groups, and/or scheduled activities on site.
• Send monthly volunteer team hours to volunteer coordinator.
• Provide servers with disposable proper sanitary and safety guidelines.
• Manage shelter supply inventories in order to ensure cost-effective practices are followed.
• Date and properly store all donated and/or purchased foods using a first in, first out procedure
• Follow standard health and sanitation procedures
• Clean kitchen and prep areas as needed throughout the night in compliance with Shelter cleaning procedures.
• Complete sanitary and disinfection process in highly touched areas every 2 hours
• Complete random room inspections with the Program manager and other Resident team members.
• Complete linen rolls for new incoming participants, sending make ready requests as needed.
• Assist with medication distribution, contraband, and update logs as needed.
• Conduct searches of items, bags, persons breathalyzing, orientation, locker run, clothing run, and roll ups.
• Attend bi-weekly employee 1:1’s, monthly staff meetings, monthly house meetings, quarterly All employee meetings, and other training sessions and meetings as requested
• Adherence to and demonstration of Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of issues facing people who are homeless.
• Ability to work effectively with diverse populations including participants, volunteers, and other shelter staff.
• Empathy, persuasiveness, and orientation to enable others to succeed.
• High structure and detail-orientation, balanced with drive to accomplish timely results and ability to adapt to change.
• Working knowledge of emergency procedures, including fire evacuation, participant medical and behavioral concerns.
• Proficiency with computer systems and software, especially use of email and database programs.
• Ability to ensure compliance with health and safety regulations.
• Comfort working with individuals with mental health and/or substance abuse issues.

PHYSICAL ENVIRONMENT/CONDITIONS

• Residential, multiple-bed shelter environment indoors, with internal office, common eating and sleeping areas, moderate noise levels, and requiring outdoor surveying of property in desert climate.
• Ability to work at desk work station and throughout common areas, standing, bending, stooping, and ability to lift and carry up to 30 pounds.
• If driving a Primavera vehicle, must possess a valid Arizona driver’s license and submit proof of a clean driving record.