Shelter Operations Officer - Animal Services

City of Lubbock; Lubbock (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

City of Lubbock is seeking an Animal Control Officer to maintain shelter operations and deliver compassionate care to the on-site pet population and customers.

You will assist with feeding, sheltering, and daily cleaning while supporting adoption information and public education about LAS programs and policies.

Qualifications

• High school diploma or equivalent plus one year of public contact experience.
• Must obtain Basic Animal Control Officer certification within the department timeframe.
• Must obtain Certified Euthanasia Technician certification within the department timeframe.

Responsibilities

• Provide food, water and shelter for impounded animals.
• Clean and disinfect assigned areas daily.
• Participate in enrichment through playgroups and daily handling.
• Assist in intake of multiple animals daily, vaccines and deworming as needed.
• Report health or behavior issues to veterinarian and management.

Skills

Public contact experience

Customer service

Education

High School Diploma

Basic Animal Control Officer certification

Certified Euthanasia Technician certification

Job description

Summary

Under general supervision, the Animal Control Officer maintains shelter operations through exceptional service and care of the onsite pet population and customers.

Summary

Under general supervision, the Animal Control Officer maintains shelter operations through exceptional service and care of the onsite pet population and customers.

Essential Functions

• Assists with providing necessary food, water and shelter for impounded animals;


• Responsible for proper cleaning and disinfection of assigned areas on a daily basis;


• Participate in animal enrichment through playgroups and/or daily handling;


• Take part in the intake of multiple animals per day, including vaccinating and deworming;


• Report observed health or behavior issues to the veterinarian and management team;


• Provide information to the public about LAS programs and promote good animal care and responsible pet ownership;


• Advise potential adopters of LAS adoption benefits, policies and procedures;


• Protect all confidential information, including customers, donors, animals and internal communications;


• Represent Lubbock Animal Services by providing excellent customer service and focus;


• Provide medical care to sick and/or injured animals per the veterinarians recommendations;


• Euthanize sick, injured, dangerous, or stray animals as necessary and properly dispose of said animal;


• Quarantine animals suspected of biting for rabies observation or prepare specimens for submission of rabies testing;


• Perform other duties as assigned.

Qualifications

Completion of a high school diploma or the equivalent with an additional one year of experience in a public contact position; or any combination of relevant education and experience.

• Must obtain a certification as a Basic Animal Control Officer through the Texas Department of State Health Services within the timeframe by the department.


• Must obtain a certification as a Certified Euthanasia Technician recognized by the Texas Department of State Health Services within the timeframe set by the department.

Valid Current Driver's License

Physical Exam Required

Work Schedule: Monday-Sunday; rotating 40-hour work week; 8-hour shifts between 7am-7pm; *Must be flexible, as we are an essential city department*

Knowledge and Abilities

Knowledge Of

• Various breeds of dogs, cats, and other domestic and wild animals;


• Animal behavior and diseases;


• Basic methods of animal collection;


• Law enforcement principles and procedures.

Ability To

• Learn, interpret, and understand laws and regulations governing the humane treatment of animals;


• Learn and develop skills in the humane treatment of animals;


• Ability to work well with others and have a good/pleasant attitude;


• Regular and timely attendance;


• Ability to remain objective in difficult and stressful situations;


• Establish and maintain cooperative relationships with those contacted in the course of work;


• Perform duties with a significant degree of independence within established guidelines and procedures;


• Exercise sound judgment in evaluating situations and in making decisions;


• Follow verbal and written instructions;


• Learn specialized software;


• Utilize computer skills and keyboarding skills;


• Prepare and maintain accurate records;

Physical Requirements

• Frequently lift and carry up to 50 pounds;


• Occasionally lift and carry up to 75 pounds;


• Frequently stand and walk during the shift;


• Push and pull objects in order to place animals into a cage;


• Frequently flex upper trunk forward at the waist and partially at the knees to pick up animals;


• Frequently rotate upper trunk to the right and left while sitting or standing;


• Place arms above, at, and below shoulder height;


• Coordinate eye, hand and foot movement in order to operate a vehicle.

The City of Lubbock provides a comprehensive, cost effective, health and welfare package.