Shelter Operations Manager

Low Income Housing Institute (LIHI); Seattle (WA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Shelter Operations Manager to oversee daily operations and staff management at a community shelter. This role involves supervising staff and volunteers, ensuring safety, and responding to client needs. The ideal candidate will have experience in property management or human services, strong organizational skills, and a passion for supporting low-income populations. Join this mission-driven organization dedicated to ending homelessness and fostering supportive communities. This full-time position offers competitive pay and a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Life Insurance

Long-term Disability

Sick Leave

Vacation

Holidays

Qualifications

• Two years of experience in property management or human services.
• Strong supervision and organizational skills required.

Responsibilities

• Supervise staff and volunteers, ensuring safety and compliance.
• Respond to emergencies and maintain shelter operations.

Skills

Supervision

Organizational Skills

Leadership

Record-keeping

Communication

Education

Experience in Property Management

Experience with Low-Income Populations

Tools

Microsoft Office

Job description

Join to apply for the Shelter Operations Manager role at Low Income Housing Institute (LIHI)

Pay Range

This range is provided by LIHI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $31.50 - $33.65 per hour

Location and Details

Interbay Village
1601 15th Ave West, Seattle WA 98119

Reports to: Program Manager

Hours: Full-time, 40 hours/week, includes some on-call evenings and weekends

Benefits: Medical, dental, vision, retirement, life insurance, long-term disability, sick leave, vacation, and holidays

Position Type: Non-exempt, management

Responsibilities

1. Supervise staff, volunteers, interns; interface with vendors and community members.
2. Complete staff evaluations, troubleshoot client issues, and work collaboratively to determine solutions.
3. Monitor the shelter, coordinate activities, ensure safety, enforce rules, and assist with move-in/move-out processes.
4. Respond to emergencies, perform light maintenance, and oversee community outreach and engagement.
5. Maintain inventory, respond to client concerns, and organize training sessions.

Qualifications

• Two years of experience in property management or human services.
• Experience working with low-income or homeless populations.
• Leadership experience with staff and volunteers.
• Strong supervision, confidentiality, and organizational skills.
• Proficiency in Microsoft Office and record-keeping.
• Valid driver’s license and vehicle, ability to pass background and drug tests.

About LIHI

LIHI has a 30-year history in affordable housing, homelessness solutions, and supportive services, managing over 3,000 units and developing innovative community programs. Our mission is to end homelessness and foster supportive communities.