Shelter Operations Manager

ZipRecruiter; Seattle (WA); On-site; Full time

Job summary

A leading nonprofit organization in Seattle is seeking a Shelter Operations Manager to oversee activities at the Enhanced Shelter. This full-time position involves staff supervision, program management, and ensuring the safety and well-being of clients. The role requires effective communication, problem-solving skills, and experience working with diverse populations. Benefits include medical, dental, and retirement plans.

Benefits

Medical

Dental

Vision

Retirement

Life Insurance

Long-term Insurance

Sick Leave

116 hours of vacation

11 paid holidays

Qualifications

• Two years’ experience in property management or human services.
• Experience serving low-income and/or homeless populations.
• At least one year of experience leading programs or projects.

Responsibilities

• Supervise activities at the site and maintain a safe environment.
• Coordinate activities and staffing for the Enhanced Shelter.
• Respond to on-site emergencies and perform grounds checks.

Skills

Problem-Solving

Conflict Resolution

Communication

Organizational Skills

Tools

Microsoft Office

Excel

PowerPoint

Job description

Shelter Operations Manager

Southend Village

9101 Martin Luther King Jr Way South, Seattle, WA 98118

REPORTS TO: Program Manager

HOURS: Full-time, 40 hours per week, includes some on-call evenings and weekends

PAY RANGE: $31.50-33.65 per hour

BENEFITS: Medical, dental, vision, retirement, life insurance, long-term insurance, and sick leave are available. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays (prorated for part-time employees).

POSITION TYPE: Non-exempt, management position

This position supervises activities at the site, maintains a safe environment for all participants in the Enhanced Shelter, provides emergency coverage as needed, and collaborates closely with Shelter Organizers, Case Managers, and LIHI Management.

Responsibilities:

1. Staff Support and Supervision
2. Hire, supervise, and train staff, volunteers, interns, and interface with vendors, contractors, and community members.
3. Complete staff evaluations, address performance concerns, and set goals with clear expectations.
4. Troubleshoot client issues, refer as appropriate, and work with the team to determine solutions.

1. Program Management and Coordination
2. Provide on-site monitoring of the Enhanced Shelter and surrounding areas.
3. Coordinate activities, staffing, and maintenance of community and dining spaces, yard, and tiny houses.
4. Ensure safety and well-being of clients, deterring theft, violence, vandalism, illegal activities, and rule infractions.
5. Enforce rules and guest policies.
6. Assist clients with move-in and move-out paperwork.
7. Monitor entries and exits, maintain logs, and complete incident reports.
8. Engage in outreach and provide information to neighborhood organizations, clients, and the Community Advisory Committee.
9. Perform light maintenance and janitorial duties in common areas, including kitchens, bathrooms, grounds, and perimeter.
10. Assist in preparing vacant units, including light maintenance and coordinating vendor services.
11. Maintain inventory of supplies and assist with orders.
12. Respond to client concerns and questions about the program.
13. Respond to on-site emergencies, be on-call, perform grounds checks, call 911 when necessary, and alert LIHI staff and management.
14. Collaborate with staff, community groups, government entities, volunteers, and clients on outreach and community notification.
15. Oversee inspection and upkeep of units, evaluate habitability and quality of life, and organize staff and client training on relevant topics.
16. Perform other duties as assigned.

Qualifications:

1. Two years’ experience in property management or human services.
2. Experience serving low-income and/or homeless populations.
3. Ability to work with diverse populations with sensitivity to cultural, mental health, and class issues, with a commitment to low-income communities.
4. At least one year of experience leading programs or projects with staff and volunteers.
5. Effective supervision skills, ability to handle confidential information, and maintain confidentiality.
6. Ability to work independently in a fast-paced environment, be organized, prioritize, multitask, meet deadlines, and follow up.
7. Strong problem-solving skills, conflict resolution abilities, and effectiveness working with difficult individuals.
8. Proficiency in Microsoft Office, PowerPoint, Excel, record-keeping, and report preparation.
9. Proven ability to work with minimal supervision.
10. Strong ethics, professional boundaries, an inviting demeanor, respect for homeless individuals, diplomacy, and optimism.
11. Excellent communication skills.
12. Valid driver’s license and reliable vehicle.
13. Pass criminal background check and drug screening.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history of managing affordable housing, developing solutions to homelessness, advocating for housing justice, and operating hygiene services for the homeless. LIHI has developed over 5,000 units and manages over 3,000 units across various housing types, serving diverse populations including families, seniors, veterans, and individuals with disabilities. We are a leading nonprofit in the region, committed to ending homelessness and fostering supportive communities.

Work hours: Monday-Friday, 9 am - 5 pm. Full-time position.