Shelter Monitor

The Salvation Army USA Central Territory; Chicago (IL); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

The Salvation Army North and Central Illinois Division seeks a Shelter Monitor for Harbor Light to support its winter shelter operations. You will manage client flow, assist with records, and help meet non-clinical needs under supervision.

The role requires alertness, strong communication, and the ability to respond to emergencies, with shifts including days, evenings, nights, weekends, and holidays. Minimum education is a high school diploma with at least one year of experience preferred.

Formación

• Education: High School Diploma preferred.
• Experience: 1 year experience preferred.

Responsabilidades

• Monitor shelter during days, evenings, nights, weekends and holidays.
• A close watch on clients at night for emergencies.
• Escort clients to scheduled programs (meals, showers, laundry, activities).
• Handle emergency calls (fire, medical, police) as needed.
• Ensure clients stay in assigned shelter areas.
• Enforce Lights Out, Quiet Hours, Wake-Up, Breakfast schedules.
• Maintain the log; submit incident reports.
• Clients may participate in scheduled activities.
• Attend staff meetings and development programs.
• May work any shift and weekends as scheduled by supervisor.
• All other duties as assigned.

Conocimientos

Good communication

Interpersonal skills

Teamwork

Detail oriented

Educación

High School Diploma preferred

Descripción del empleo

THE SALVATION ARMY

NORTH AND CENTRAL ILLINOIS DIVISION

POSITION DESCRIPTION

POSITION TITLE: Shelter Monitor

LOCATION/DEPT: Harbor Light

REPORTS TO: Resident Chaplain

PEOPLE MANAGER: No

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RPT

PAY GRADE: 201

PAY RANGE: $17.05

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

PROGRAM/CLIENT ENVIRONMENT

The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors. When this occurs, employees are to respond within the context of the treatment environment of the site. Employee conduct (actions, dress, etc) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.

JOB SUMMARY

Shelter support will be provided for the winter shelter in order to ensure that the functions of this position are effectively achieved and the unit is kept orderly at all times. This includes client management, assistance with written and oral communication pertaining to client records and assisting clients with non-clinical needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. The shelter is supervised during days, evenings, nights, weekends and holidays (according to his/her assigned shift and schedule) ensuring the policies and procedures are followed by shelter clients.
2. A close watch is kept on clients while they sleep at night for possible emergencies such as sudden illness, fire or other life-threatening situations.
3. Clients are walked to scheduled programs including: meals, shower times, laundry time, and special activities.
4. Handles all emergency calls such as - the fire department is called immediately if fire occurs, no matter how significant, an ambulance is called if a resident becomes ill and needs emergency medical care, or the police are called if serious violence occurs between residents for any reason.
5. Assures that clients are not permitted to be in areas other than those assigned to the shelter.
6. The schedule of "Lights Out," "Quite Hours," "Wake-Up Time," "Breakfast Time," etc. are enforced.
7. The log is maintained. Incident reports are submitted to the appropriate staff.
8. Clients may be involved in scheduled activities.
9. Staff meetings are attended when working on all shifts in addition to all staff development programs.
10. May be scheduled to work any shift and weekends periodically by the supervisor.
11. All other duties as assigned.

OTHER DUTIES

• This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Education: High School Diploma preferred.
• Experience: 1 year experience preferred.

JOB LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Resident Chaplain informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light to heavy physical work. Must be able to walk up two flights of stairs and lift up to 70+lbs.
• The work environment for this position includes an office environment with a low to high noise level.
• Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.

COMPETENCIES

• Good communication and interpersonal skills.
• Work as a team member.
• Must have a desire to succeed and grow and possess a willingness to learn and follow directions.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail.
• A positive attitude and the ability to be flexible in light of changing job situations/priorities.
• A willingness to support the mission of The Salvation Army.

REPORTING RELATIONSHIPS

• This individual reports to the Resident Chaplain.
• In contacts related to this position's duties, this individual acts as a representative of the Army and its mission.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.