Shelter Monitor

KrocQuincy; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

The Salvation Army Harbor Light Program in Chicago is seeking a Shelter Support staff member to maintain a safe, orderly winter shelter environment. You will manage clients, assist with non-clinical records, and support written and oral communication.

The role emphasizes client care within the shelter's policies, shifts may include nights and weekends, and you will coordinate with staff to meet residents' needs while upholding dignity and security.

Qualifications

• High School Diploma preferred.
• 1 year experience preferred.

Responsibilities

• Supervise shelter during days, evenings, nights, weekends and holidays according to shift.
• Monitor clients at night for emergencies.
• Escort clients to scheduled programs (meals, showers, laundry, activities).
• Respond to emergencies (fire, medical, police) as needed.
• Maintain logs and submit incident reports to staff.

Skills

Communication

Teamwork

Initiative

Adaptability

Mission alignment

Education

High School Diploma

Job description

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

PROGRAM/CLIENT ENVIRONMENT

The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors. When this occurs, employees are to respond within the context of the treatment environment of the site. Employee conduct (actions, dress, etc) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.

JOB SUMMARY

Shelter support will be provided for the winter shelter in order to ensure that the functions of this position are effectively achieved and the unit is kept orderly at all times. This includes client management, assistance with written and oral communication pertaining to client records and assisting clients with non-clinical needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The shelter is supervised during days, evenings, nights, weekends and holidays (according to his/her assigned shift and schedule) ensuring the policies and procedures are followed by shelter clients.
• A close watch is kept on clients while they sleep at night for possible emergencies such as sudden illness, fire or other life-threatening situations.
• Clients are walked to scheduled programs including: meals, shower times, laundry time, and special activities.
• Handles all emergency calls such as - the fire department is called immediately if fire occurs, no matter how significant, an ambulance is called if a resident becomes ill and needs emergency medical care, or the police are called if serious violence occurs between residents for any reason.
• Assures that clients are not permitted to be in areas other than those assigned to the shelter.
• The schedule of “Lights Out,” “Quite Hours,” “Wake-Up Time,” “Breakfast Time,” etc. are enforced.
• The log is maintained. Incident reports are submitted to the appropriate staff.
• Clients may be involved in scheduled activities.
• Staff meetings are attended when working on all shifts in addition to all staff development programs.
• May be scheduled to work any shift and weekends periodically by the supervisor.
• All other duties as assigned.

OTHER DUTIES

• This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Education : High School Diploma preferred.
• Experience : 1 year experience preferred.
• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Resident Chaplain informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light to heavy physical work. Must be able to walk up two flights of stairs and lift up to 70+lbs.
• The work environment for this position includes an office environment with a low to high noise level.
• Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.

COMPETENCIES

• Good communication and interpersonal skills.
• Work as a team member.
• Must have a desire to succeed and grow and possess a willingness to learn and follow directions.
• Demonstrated ability to use initiative and be a self-starter.
• A positive attitude and the ability to be flexible in light of changing job situations/priorities.
• A willingness to support the mission of The Salvation Army.

REPORTING RELATIONSHIPS

• This individual reports to the Resident Chaplain.
• In contacts related to this position’s duties, this individual acts as a representative of the Army and its mission.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Additional Information

DOING THE MOST GOOD

Do you want to use your skills and talents to make a lasting difference in the world ? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need . We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.

The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies .

In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please contact the Human Resources department.

The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

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