Shelter Medicine Associate

SAN-Diego-Humane-Society; San Diego (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Birthday Day Off

Comprehensive benefits package

403(b) retirement plan with 5% match

Free pet adoptions

Pet vaccines and spay/neuter services

Job summary

San Diego Humane Society is seeking a Full-Time Shelter Medicine Associate to support the Community Cat Program (CCP) and Medical department at our San Diego Campus. You’ll handle CCP paperwork, scheduling, patient check-in/out, and cat transport, while coordinating with the shelter medical team to answer questions and ensure smooth operations.

The role emphasizes exceptional customer service, compassionate care, and de-escalation of guest concerns.

Qualifications

• High School diploma or equivalent required.
• 1 year experience in customer services/guest relations required.
• Bilingual in English and Spanish highly preferred.

Responsibilities

• Support the Community Cat Program (CCP), including paperwork, scheduling, patient check-in and discharge, and CCP cat handling.
• Coordinate with shelter medical team, schedule appointments, and answer medical questions.
• Provide exemplary customer service and de-escalate guest concerns; assist with vouchers for veterinary care, transport, and spay/neuter.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma

Job description

San Diego Humane Society is hiring Full-Time Shelter Medicine Associates for our San Diego Campus!How you’ll impact our mission:At San Diego Humane Society, we’re united by our mission to Inspire Compassion. The Shelter Medicine Associate supports our Community Cat Program (CCP) and Medical department by providing exemplary customer service and removing barriers to accessing medical services for animals in our community. Primary duties include administrative support, animal handling and championing the cause of community-driven shelter medicine programs, such as the Community Cat Program, Vaccine Clinics and Community Spay and Neuter (CSN).This role delivers service at the gold standard level in alignment with the SDHS Way, to meet the needs of animals and the people who love them by leading with compassion, finding creative solutions, providing personalized care and building connections. If you’re passionate about making an impact in the animal welfare movement, we’d love to talk to you.What’s in it for you?At SDHS, we’re proud to be an Equal Employment Opportunity Employer and commit to being a place where every person – staff, volunteer, and guest – can feel a sense of belonging. We support and invest in employees through conscious delivery of benefits and a workplace environment based on our Core Values.As an employee you’ll enjoy:Competitive pay and paid time-off (including your Birthday Day Off!)Comprehensive benefits package, training and well-being programs403(b) retirement plan with 5% match after 1 yearFree pet adoptions, pet vaccines and spay/neuter services…and so much more!What you’ll do:Support the CCP, including but not limited to, completing CCP paperwork and discussing the program with guests, scheduling appointments, checking patients in and patient discharge, coordinating CCP trap rentals, assist with return to field of CCP cats, safely handle and transport community cats in traps, provide daily husbandry of CCP catsProvide support to shelter programs, including but not limited to foster, rescue, CSN, post-adopts, and SNIPs. Support includes scheduling appointments, checking in and out guests, coordinating with shelter medical team to answer medical questions, ensuring all paperwork is completed and accurateProvide exemplary customer service and be able to speak on all programs and de-escalate guest concernsProcess vouchers for veterinary assistance, transport and spay/neuterWhat we’re looking for:High School graduate or equivalent requiredOne (1) year experience in customer services/guest relations required.Bilingual in English and Spanish highly preferredValid driver’s license and ability to be approved by SDHS insurance carrier to drive a company or personal vehicle for work purposes requiredLocation & Hours: Based at our San Diego Campus, with expected travel in the field.We are currently hiring for both Regular and Temporary positions. Both positions are full-time and work a 4/10 Alternative Work Schedule. Temporary positions are expected to begin in December 2026 and last for approximately 4 to 6 months.Pay: Starting range is between $20.00 – $22.25 per hour and is eligible for an hourly bilingual-Spanish premium.The listed hiring range for this position depicts the target range of pay rates for candidates. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. Compensation for internal candidates may increase beyond the listed range based on performance over time. For all candidates, the actual starting pay rate is determined by a variety of factors, including but not limited to your years of related education and experience, internal pay equity, and position location.To learn more about our benefits and perks, click here.