Shelter Case Manager

BETHANY HOUSE SERVICES INC; Cincinnati (OH); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Job summary

Bethany House Services in Cincinnati is seeking a licensed social worker to lead case management for a residential family shelter. You will assess needs, develop individualized service plans, and coordinate housing, health, education, and family supports.

As the anchor for families during a challenging season, you will ensure compliance with HMIS/HUD requirements, advocate within public systems, and partner with community agencies to secure stable, affordable housing for clients.

Qualifications

• Active Licensed Social Worker (LSW) in good standing in Ohio (non-negotiable).
• BSW or related field required.
• 2+ years of case management experience with families, children, or youth in shelter, housing, or community settings.
• Solid knowledge of JFS systems (TANF/OWF, SNAP, Medicaid, childcare, workforce).
• Formal training and hands-on experience with trauma-informed care.

Responsibilities

• Conduct biopsychosocial assessments with a trauma-informed lens and plan housing supports.
• Manage a caseload of 15–20 families and coordinate services.
• Navigate housing options, tenant outreach, and move-in coordination with Housing Specialist.
• Document accurately in HMIS and agency systems per HUD/JFS standards.
• Collaborate with Family Services to support children and families.

Skills

Licensed Social Worker (LSW) in Ohio

Case management experience

Trauma-informed care

HMIS / documentation / MS Office or G-

Education

BSW or related field

Tools

HMIS

MS Office / Google Workspace

JFS systems knowledge

Job description

Case Manager – Residential Family Shelter | Licensed Social Worker (LSW) RequiredBethany House Services | Making Home Possible"You don't just want a job. You want work that matters. Work that changes lives — including your own."THIS IS YOUR CALLING — AND WE'VE BEEN LOOKING FOR YOU.At Bethany House Services, we believe every family deserves a safe place to land and a clear path forward. We're on a mission to end family homelessness — one household at a time — and we need a passionate, skilled, and licensed Case Manager to help us do it.If you're a Licensed Social Worker (LSW) who leads with empathy, thinks strategically, and gets genuinely energized by connecting families with the resources they need to rebuild their lives — keep reading, because this role was built for you.WHAT YOU'LL DOThis isn't a sit-behind-the-desk kind of role. You'll be in the mix — meeting families where they are, unlocking doors (sometimes literally), and building the kind of trust that creates real, lasting change.As a Case Manager on our residential shelter team, you'll carry a caseload of 15–20 families and serve as their anchor point through one of the most challenging seasons of their lives. Here's a snapshot of the meaningful work you'll take on every day:Intake, Assessment & PlanningConduct biopsychosocial and housing assessments using a trauma-informed, culturally responsive lensPartner with families to build individualized service plans with clear goals around housing, income, health, education, and family well-beingIdentify immediate safety needs and coordinate supports from day oneHousing Navigation & StabilizationChampion Housing First strategies to shorten shelter stays and get families into safe, stable, affordable housing — fastPartner with our Housing Specialist on landlord outreach, unit searches, applications, inspections, and move-in coordinationManage and coordinate client financial assistance (deposits, utilities, rental arrears, prevention/rapid rehousing) per program guidelinesSystems NavigationNavigate shelter-funded program requirements (ESG, HQS, HUD documentation — you know the alphabet)Connect families to vital benefits: TANF/OWF, SNAP, Medicaid, Child Care, PRC, and workforce supportsAdvocate fiercely for families within public systems and ensure all eligibility and documentation standards are metService Coordination & Community ConnectionLink families to behavioral health, primary care, DV/SA services, early childhood education, legal aid, transportation, and beyondStay plugged into the local resource landscape — and actively seek out new partnerships that benefit the families you serveCollaborate with our Family Services Department and Parent & Child Coordinator to wrap support around every family member, especially childrenTrauma-Informed, Family-Centered PracticeApply the core principles of trauma-informed care in every interaction: safety, trustworthiness, choice, collaboration, and empowermentUtilize motivational interviewing, de-escalation, critical time intervention (CTI), and strengths-based engagementHonor boundaries, protect confidentiality, and champion client rights — alwaysCase Management & DocumentationMeet with each family for a minimum 30-minute 1:1 weekly — because consistency builds trustProvide post-shelter aftercare to families who have exited the programMaintain accurate, timely documentation in HMIS and agency EHR per HUD, JFS, and agency standardsContribute to continuous quality improvement through outcome tracking and peer file reviewsShelter Collaboration & Team EngagementShow up — and show out — in multidisciplinary team meetings, case conferencing, and coordinated entry processesSupport shelter operations, safety protocols, and critical incident responseParticipate in rotating on-call/after-hours coverage as assignedVolunteer coordination during agency events — because great teams do it all togetherWHAT YOU BRING TO THE TABLERequired:Active Licensed Social Worker (LSW) in good standing in the State of Ohio (non-negotiable!)BSW or related field required;2+ years of case management experience with families, children, or youth in shelter, housing, or community-based settingsDemonstrated experience with publicly and privately funded homelessness programsSolid knowledge of JFS systems (TANF/OWF, SNAP, Medicaid, childcare, workforce)Formal training and hands-on application of trauma-informed careProficiency in HMIS, documentation standards, and Microsoft Office or Google WorkspaceValid driver's license, reliable transportation, and ability to travel locally between sites and partner agencies(Bonus Points!) But Not Required:Bilingual/multilingual (Spanish especially welcomed!) and/or experience with diverse cultural communitiesKnowledge of Coordinated Entry, VI-SPDAT, and local Continuum of Care processesFamiliarity with fair housing law, VAWA protections, and landlord-tenant basicsExperience with motivational interviewing, de-escalation, and evidence-based parenting curriculaBenefits advocacy and employment navigation experience (WIOA, workforce boards)WHY BETHANY HOUSE SERVICES?We don't just talk about mission — we live it. Here's what you can look forward to as part of our team:CompensationBenefits$24.00 – $28.00/hourMedical, Dental & Vision InsuranceCompetitive & commensurate with experienceRetirement PlanGenerous Paid Time Off & HolidaysLicensure Supervision & CEU SupportA team that has your backThat licensure supervision and CEU support? That's us investing in your professional growth — because when you thrive, the families we serve thrive too.OUR COMMITMENT TO YOUBethany House Services is proud to be an Equal Opportunity Employer.We celebrate diversity and are deeply committed to building an inclusive environment for all employees and the families we serve. Every applicant will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.We especially encourage applicants from communities that have been historically underrepresented in social services to apply.READY TO MAKE AN IMPACT?If you're a licensed social worker who is passionate about housing justice, family stability, and trauma-informed practice — we want to hear from you.Families in our community are counting on someone just like you. That person could be you.Apply Today and Help Us Make Home Possible.