Shelter Associate

uppervalleyhaven; Hartford (VT); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Employer-paid healthcare premiums

Paid holidays

Generous paid time off

Matching 403(b) retirement plan

Job summary

The Upper Valley Haven in Hartford, VT is hiring a Shelter Associate for the 3rd shift, helping maintain a welcoming environment in the Byrne Family Shelter. This role involves daily operations and engaging positively with guests.

We seek candidates able to work non-traditional hours and have strong communication skills. Benefits include $22/hour pay, 100% employer-paid healthcare contributions, and generous paid time off.

Qualifications

• FirstAid/CPR/AED certification and a valid driver's license are required (training available if needed).

Responsibilities

• Maintain safe, clean, and welcoming shelter spaces.
• Assist with laundry, custodial tasks, room preparations, and daily cleaning lists.
• Communicate collaboratively with other staff.
• Enforce safety rules and regulations.
• Respond appropriately to crises and conflicts.
• Complete written shift documentation.

Skills

Strong written and verbal communication

Reliability and punctuality

Ability to build rapport with diverse individuals

Flexibility, adaptability, and teamwork

Education

High School diploma or equivalent

Job description

Shelter Associate

TheUpper Valley Haven employs Shelter Associates across multiple programs and shifts. We are currently looking for a 3rd shift Shelter Associate, with a Saturday to Wednesday (5 days) 12:00 AM to 8:30 AM schedule in the Byrne Family Shelter. Please note this is an awake shift. This is a 40 hour a week position.

Job Summary

Shelter Associates cultivate positive and supportive relationships with guests while promoting community values. They assist with daily shelter operations and help ensure a welcoming environment based on our standards of respect, well-being, communication, and safety. Associates empower guests to build on their strengths and pursue individual goals. This role requires professionalism, trauma informed engagement of individuals, children, and families, and the ability to provide support that is balanced in both compassion and accountability.

Duties and Responsibilities

• Maintain safe, clean, and welcoming shelter spaces
• Assist with laundry, custodial tasks, room preparations, and daily cleaning lists
• Welcoming new guests and orienting them to new shelter expectations/policies
• Conduct rounds during evening and overnight shifts as assigned
• Complete written shift documentation
• Communicate collaboratively/positively with other staff who services guest, i.e. Service Coordinator, other Shelter Associates, and Managers
• Enforce safety rules and regulations to maintain physically and emotionally safe setting for caregivers and children
• Respond appropriately to crises, conflict, medical needs, and behavioral challenges
• Participate in team meetings and weekly supervision
• Communicate important information with staff and supervisors including incident reports and contact emergency services when needed.
• Assist with special program activities and events

Compensation and Benefits

• $22/hour with a $1.50 shift differential
• Employer-paid contribution up to 100% of healthcare premiums for medical, dental, vision, life insurance and long-term disability
• Paid holidays
• Generous paid time off
• Matching 403(b) retirement plan

Skills and Qualifications

• Strong written and verbal communication
• Reliability and punctuality
• Commitment to work non-traditional hours, including weekends and holidays
• Ability to build rapport with diverse individuals
• Ability to maintain strong professional boundaries and remain calm in face of crisis situations
• Understand the impact of being unsheltered, poverty, mental health, and substance misuse
• Flexibility, adaptability, and teamwork
• Ability to work calmly in stressful or crisis situations
• Comfortability in settings with children of all ages, needs, and presentations
• Ability to bend, lift, walk on varying terrain, and perform active duties throughout shifts

Required: High School diploma or equivalent. FirstAid/CPR/AED certification and a valid driver’s license are required (training available if needed).

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.