Shelter Advocate (On Call)

The Salvation Army North & Central Illinois Division; Sheboygan (WI); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

The Salvation Army Emergency Lodge in Sheboygan seeks a compassionate staff member to supervise residents and maintain a safe environment. Responsibilities include front desk duties, intake and discharge processing, and ensuring policies are followed.

The role requires high school education, some college preferred, and a valid driver's license. Training in Safe from Harm and CPI is expected within 90 days of hire.

Competenze

• High School diploma or equivalent; one year of college preferred.
• Experience with homeless or low-income populations preferred.
• Valid driver’s license with clearance to drive.
• Safe from Harm and CPI training within 90 days of hire.

Mansioni

• Monitor safety and location of residents at all times.
• Manage front desk, phone calls, mail, visitors and residents.
• Conduct intake services and provide program overview.
• Conduct exit/discharge processes and document findings.
• Perform hourly walk-throughs and log entries.
• Provide basic resident needs and meals as needed.

Conoscenze

Supervision

Safety protocols

Front desk duties

Documentation

Interpersonal Skills

Formazione

High School diploma or equivalent

Some college preferred

Descrizione del lavoro

Job Objective: Responsible for direct care and supervision of residents and property at the Emergency Lodge to ensure a safe environment for all residents. Shifts are primarily 2nd and 3rd, with occasional 1st shifts as assigned.

Essential Functions

• Monitor the facility and activities of the residents to ensure safety and location of residents at all times.
• Assure safety and security of residents and the facility; monitor all internal and external areas of the building.
• Manage the front desk area, including handling phone calls, mail sorting, visitors and residents coming and going from the building.
• Check-in residents returning to the shelter after work or other approved absences from the premises.
• Conduct intake services to include but not limited to: completing necessary paperwork , providing new residents with an overview of the program services and rules.
• Conduct exit/discharge services, as directed to include but not limited to: exit interview, completing necessary paperwork and reporting, assist with moving residents personal property from the building.
• Respects strict code of confidentiality regarding residents and fellow staff members at all times
• Provide basic needs to residents, to include, but not limited to: hygiene items, laundry soap, cleaning supplies, and meals (saved hot meals, bag lunches, snack bags, medicine bags).
• Maintain all record keeping responsibilities, including log of significant events that occurred on your shift and share with on-coming staff.
• Inform supervisory personnel when an incident occurs and if police, EMT or other agency personnel are on the premises. Complete incident reports prior to end of scheduled shift.
• Responsible for knowing and performing Emergency Lodge policies and procedures.
• Enforces shelter rules uniformly and consistently.
• Make sure rooms are ready for occupancy for residents arriving after normal business hours.
• Conduct hourly walk-through of the entire building, including all stairwells. Document walk-through in the log book.
• Conduct in-room, visual resident room checks at curfew and document findings in the log book.
• Provide supervision of dining area during mealtimes, as needed.
• Conduct breathalyzer and urinalysis tests on residents arriving after curfew, as directed by Homeless Services Director or Case Management staff or upon suspicion of drug/alcohol use.
• Secure, distribute, and chart resident medication and medical supplies, as required.
• Provide assistance and support to case management and program staff as requested.
• Provide assistance to building maintenance personnel. Perform general cleaning duties throughout the building, as needed or requested, including snow removal.
• Carries out emergency procedures to assure safety of residents and staff when required.
• Participate in training programs and staff meetings.
• Awareness and active support of The Salvation Army’s mission.

Minimum Qualifications

Education: High School diploma or equivalent, with one year of college preferred.

Experience: Prefer one year of experience working with people who are homeless or low-income or who have issues with chemical dependency, mental health, domestic violence and/or sexual assault.

• OR - Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Licenses and Certifications: Valid driver’s license with clearance to drive from The Salvation Army’s insurance carrier.

Training: Complete The Salvation Army’s Safe from Harm and CPI: Non-Violent Crisis Intervention training within 90 days of hire.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.