Shelter Advocate

City Of Wausau; Wausau (WI); On-site; USD 60,000 - 80,000; Part time

Job summary

The City of Wausau is seeking a Shelter Advocate to provide essential services in a shelter environment. This role involves client interaction, facility maintenance, and facilitating access to resources. Candidates must be US citizens, at least 18 years old, and hold a high school diploma. This limited-term position will help support unhoused individuals and requires effective communication and crisis intervention skills.

Qualifications

• Experience working with vulnerable populations is a plus.
• Strong communication skills for effective interaction.
• Ability to work irregular hours including evenings.

Responsibilities

• Provide support within a shelter for unhoused individuals.
• Conduct intake assessments and coordinate access to resources.
• Maintain a clean and safe shelter environment.

Skills

Crisis Intervention

Active Listening

Communication

Education

High School Diploma or Equivalent

Job description

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Purpose of the Position

This position will be posted until filled.

The purpose of this Limited-Term Employment position is to provide essential support and services within a shelter facility serving unhoused individuals. This position is engaged in providing a safe, clean, and supportive shelter environment. Responsibilities include client interaction, record keeping, facility maintenance, and assisting clients with access to resources.

Essential Duties And Responsibilities2. Intake and Resource Coordination:3. Shelter Operations:4. Record Keeping:Additional Duties and Responsibilities

• Client Support:
• Maintain a positive and respectful demeanor with shelter clients
• Facilitate a safe and respectful environment for all clients
• Engage in crisis intervention and de-escalation in calm and effective manner
• Active listening of clients’ concerns and needs, documenting relevant information
• Ensure clients adhere to shelter rules and policies, promoting a safe and orderly environment
• Conduct intake assessments to gather information about clients’ needs and circumstances
• Assess clients’ capacity to engage in and connect with appropriate resources
• Assist clients with resource access, including healthcare, employment, housing, education
• Make referrals to relevant agencies and programs
• Advocate for residents' needs and rights
• Maintain a clean, organized, and safe shelter environment
• Ensure compliance with shelter policies and procedures
• Monitor and report on resident behavior and any incidents that may occur
• Work with clients to maintain the grounds, cleaning schedules, and other chores as needed
• Monitor and report any safety or security concerns
• Maintain accurate records of clients, including intake information, and incident reports
• Assist with data collection
• Updates the Shelter Lead and Community Outreach Specialist regularly on status of clients and assigned tasks.
• Perform other duties as assigned by supervisor
  
  

Minimum Requirements

Education and Experience Requirements

Candidates must be a United States Citizen and at least eighteen (18) years old. A high school diploma or equivalent is required. Experience working with vulnerable populations is a plus.

Knowledge, Skills And Abilities

• Ability to communicate effectively orally and in writing with citizens, co-workers, supervisors, and others.
• Ability to operate equipment and machinery requiring simple but continuous adjustments, such as computer and telephone.
• Skills to effectively operate computer systems for a variety of tasks.
• Ability to engage in crisis intervention and de-escalation skills.
• Ability to coordinate eyes, hands, feet and limbs in performing semi-skilled movements such as self- defense, operation of a motor vehicle, data entry and assembling.
• Ability to sit, stand, walk, use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, or crouch.
• Ability to recognize and identify similarities or differences between characteristics of colors, forms, sounds, tastes, odors and textures associated with job-related objects, materials and tasks.
• Ability to use discretion effectively to determine a proper course of action consistent with a problem-solving approach to interacting with others.
  
  

Physical and Working Environment

The work occurs in a shelter facility serving unhoused individuals and includes working irregular hours during evenings and weekends as required. Light work with frequent standing and walking, ability to lift and carry objects weighing up to 40 pounds.

Additional Information

This is a limited-term position. This position is limited to 1,200 hours during a rolling calendar year and is not eligible for any benefits.

Satisfactory results of a background check, pre-employment physical evaluation, and drug screen are required for hire.

Seasonal positions are limited to 1,200 hours of employment during any rolling calendar year and are not eligible for any benefits.

01

Are you a United States Citizen?

• Yes
• No
  
  

02

Are you 18 years of age or older?

• Yes
• No
  
  

03

If you are not 18 years of age at time of application, please provide the date you will be 18 years old (format date mm/dd/yyyy).

04

What is the highest level of education that you have received?

• Some High School
• High School Diploma or GED Equivalent
• Skills Certificate/Technical Diploma
• Some College/No Degree
• Associate Degree
• Bachelor Degree
• Masters Degree
• Doctorate Degree
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Legal

• Industries

  Government Administration

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