SHCC Receptionist (ASC I)

CSU; Fresno (CA); On-site; USD 45,164 - 65,799; Full time

Job summary

Fresno State seeks a friendly, detail-oriented Student Health and Counseling Center Receptionist to provide frontline customer service and coordinate daily clerical operations supporting medical, counseling, and wellness services.

Under supervision, you will manage patient scheduling, maintain confidential records, verify immunization compliance, and ensure HIPAA and university policies compliance; strong communication and organizational skills are essential in this fast-paced campus health

Qualifications

• Excellent communication, interpersonal and problem-solving skills to provide accurate, professional front-line support.
• Ability to maintain confidentiality with sensitive records and information.
• Ability to interpret and apply policies and procedures where guidelines may not exist.
• Draft and compose correspondence, documents and standard reports.
• Able to troubleshoot common office administration issues and respond to inquiries.

Responsibilities

• Manage patient scheduling and front-desk operations.
• Maintain confidential medical records and ensure HIPAA compliance.
• Verify patient immunization status and eligibility as required.
• Ensure adherence to university policies and healthcare regulations in daily tasks.

Skills

Front-desk customer service

HIPAA compliance

Interpersonal skills

Documentation drafting

Problem-solving

Education

High school diploma or equivalent

Job description

Student Health and Counseling Center Receptionist (Administrative Support Coordinator I)

Compensation and Benefits

The anticipated salary hiring range is $4,047 - $4,211per month (Steps 1 – 3), commensurate with qualifications and experience.

The salary range for this classification is $4,047 to $5,896per month.

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Under the general supervision of the Director of Wellness Services and lead work direction from the Medical Records Supervisor, the Administrative Support Coordinator serves as a key member of the Student Health and Counseling Center (SHCC), providing exceptional frontline customer service while coordinating the daily clerical and administrative operations that support integrated medical, counseling, and wellness services.

As one of the first points of contact for students, this position plays a critical role in creating a welcoming, professional, and student-centered environment that promotes access to care and supports student success. The position is responsible for managing patient scheduling, maintaining confidential medical records, verifying eligibility and immunization compliance, and ensuring compliance with HIPAA, university policies, and applicable healthcare regulations.

Success in this role requires exceptional organizational, communication, and problem-solving skills, the ability to manage multiple priorities in a fast-paced healthcare environment, and a commitment to maintaining confidentiality, operational excellence, and student-centered care

Key Qualifications

• Excellent communication, interpersonal and problem-solving skills to serve as front-line providing accurate, professional, and courteous assistance.
• Ability to maintain confidentiality with regard to sensitive written and electronic records.
• Ability to independently interpret and apply a variety of policies and procedures where specific guidelines may not exist and refer such issues to higher authority as appropriate.
• Draft and compose correspondence, documents and standard reports.
• Ability to troubleshoot most office administration problems and respond to inquiries and requests
  To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Completion of a high school program, technical/vocational program, or their equivalents and three years of related office, secretarial or administrative work experience.

Preferred Qualifications

• Experience working in a healthcare setting
• Customer service experience
• Higher Education experience

Deadline & Application Instructions

Applications received by August 5, 2026 will be given full consideration by the search committee.

Fresno State

California State University, Fresno is one of 22 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at [phone].

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

Jeanne Clery Campus Safety ActNotification

Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at https://occr.fresnostate.edu/clery.html.

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics ofCleryAct crimes for Fresno State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at [e-mail].

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to [e-mail].

Mandated Reporter Per CANRA (MPP ONLY if applicable)

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest (MPP ONLY if applicable)

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background Check Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

Additional Information

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

Advertised: Jul 22 2026 Pacific Daylight Time
Applications close: Aug 05 2026 Pacific Daylight Time