SharePoint Online (SPO) & SharePoint SE Tier II Support Technician

SPINSYS DINE LLC; Scottsdale (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

Retirement match

Paid time off

Educational assistance

Job summary

Diné Development Corporation (DDC) is seeking a Tier II SPO/SE Support Technician to troubleshoot SharePoint environments, manage site configurations, and assist with Power Platform workflows. The role blends technical investigation with light admin tasks, customer-facing support, and knowledge-base contributions.

Ideal candidates have 5+ years in IT service desks with SharePoint, familiarity with SPO/SE, and the ability to work in a remote-friendly, multi-time-zone environment.

Qualifications

• 5+ years of hands-on IT service desk or junior systems administration with SharePoint focus.
• Bachelor’s degree in Computer Science/Information Technology or equivalent experience.
• DoD environment experience and active DoD Secret clearance preferred.

Responsibilities

• Investigate, troubleshoot, and resolve Tier II SharePoint issues including sites, lists, permissions, and web parts.
• Provide light administrative tasks: URL changes, user configurations, recover deleted sites/content.
• Assist with Power Platform flows and reports to unblock users.
• Manage ticket queues (ServiceNow/JIRA/Remedy) with compliance to SLAs and thorough documentation.
• Maintain knowledge bases and SOPs; provide status updates.

Skills

SharePoint

Power Platform

Help Desk

JIRA

ServiceNow

Remedy

Power Automate

Power Apps

Power BI

SharePoint Designer

InfoPath

PowerShell

SQL Server

Education

Bachelor's Degree in Computer Science or Information Technology

Tools

JIRA

ServiceNow

Remedy

SharePoint SE

Central Admin

ULS Logs

PowerShell

SQL Server

Job description

The SPO & SharePoint SE Tier II Support Technician provides critical technical support, light administration, and troubleshooting for SharePoint Online (SPO) and SharePoint Subscription Edition (SE) environments. Designed for a motivated, well-rounded junior technician or developer eager to dig deep into legacy on-premises architecture and modern cloud environments, this role requires a tenacious problem solver who thrives in a solution-oriented, highly resourceful team culture—thoroughly investigating, researching, and testing all potential pathways to resolve issues independently before escalating to Tier III or engineering. This position seamlessly blends troubleshooting with light administrative and customer-facing support, offering a strong pathway for technical growth within the Microsoft 365 and Power Platform ecosystems.Responsibilities:Tier II Technical Support & AdministrationDiligently investigate, troubleshoot, and resolve Tier II issues related to SharePoint architecture, site collections, permissions, broken web parts, hardcoded links, lists/libraries, and access control.Demonstrate a rigorous, investigative approach by researching technical documentation, analyzing logs, and replicating problems in test environments before considering escalation to Tier III or IV.Perform essential, light administrative tasks such as processing site URL changes, managing user account configurations, and recovering deleted sites, lists, or content.Provide basic troubleshooting and assistance for customer Power Automate flows, Power Apps forms, and Power BI reports to resolve functional blockages and issues.Manage help desk ticket queues (e.g., ServiceNow, JIRA, Remedy) within established Service Level Agreements (SLAs), ensuring clear, detailed documentation of all troubleshooting steps taken.Training & User SupportProvide friendly, customer-focused guidance to site owners, content managers, and end-users on SharePoint governance, permissions best practices, and feature usage.Provide occasional Tier I basic support to redirect misrouted tickets and quickly resolve minor end-user errors.Reporting & DocumentationMaintain and update internal knowledge bases, technical guides, scripts, and Standard Operating Procedures (SOPs) to facilitate team knowledge sharing.Provide regular status updates on active tickets and assigned tasks, proactively highlighting progress, risks, or potential operational blockers.Qualifications:Experience: Minimum 5-7 years of combined experience in Help Desk support primarily in SharePoint.Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field (relevant experience may be substituted).Sector Experience: Experience working within a military medical system or DoD environment is highly preferred.Clearance: Active DoD Secret Clearance is preferred, or must be a U.S. Citizen and possess (or be able to obtain) an active DoD Secret clearanceTechnical Proficiency:Expertise in Microsoft Office Suite and SharePoint (versions 2010 through SharePoint Online (SPO) and Subscription Edition (SE)).Proficiency with help desk platforms such as JIRA, ServiceNow, or Remedy.Tier 2 type of troubleshooting with SharePoint.Experience with Power Platform tools: (Power Automate, Power Apps, and Power BI)Familiarity with SharePoint Designer and InfoPath (for legacy support)Experience configuring and managing SharePoint SE service applications, central admin, ULS/Event logs and SQL Server dependencies.Skills & Competencies:Experience, Education & CertificationExperience: 5 years of hands-on experience in an IT service desk, application support, or junior systems administration role, with a primary focus on supporting SharePoint environments.Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent hands-on experience may be substituted).Sector Experience: Experience working within a military medical system or DoD environment is highly preferred.Clearance: Active DoD Secret Clearance is preferred or must be a U.S. Citizen with the ability to obtain and maintain an active DoD Secret clearance.Certification: CompTIA Security+Technical Proficiency:Foundational understanding of SharePoint Online (SPO) and SharePoint Subscription Edition (SE), including sites, libraries, permissions, metadata, and user access controls.Basic knowledge of Power Automate, Power Apps, and Power BI to assist users with troubleshooting simple workflows and forms.Familiarity with PowerShell for running basic administrative tasks. Exposure to help desk platforms such as ServiceNow, JIRA, or Remedy. Exposure to SharePoint Designer and InfoPath for supporting legacy configurations. Basic familiarity with SharePoint SE on-premises infrastructure concepts (e.g., Central Admin, checking ULS logs, event viewer) is a plus.Skills & Competencies:High level of initiative, curiosity, and adaptability when investigating unknown issues, with a strong drive to take full ownership of problems.Excellent interpersonal, verbal, and written communication skills, with the ability to translate technical jargon into clear guidance for non-technical users.A strong customer-centric mindset with the ability to remain patient and build trust with clients across the organization.Ability to work effectively in a remote/home-office environment across multiple time zones.About UsDiné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.BenefitsEligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.Equal Opportunity & Compliance StatementThis contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.We participate in E-Verify.DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance [e-mail]