Shareholder Services & Call Center Specialist

Broadridge Financial Solutions, Inc.; Clearwater (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Bonus Eligible

Benefits Information

Job summary

Broadridge Financial Solutions, Inc. is seeking a Call Center Associate to join the Shareholder Communications team. You will work with the Call Center Manager and cross-functional teams to support day-to-day operations, service delivery, and vendor-management reporting.

The role requires research, analysis, and timely action on inquiries, with a focus on accuracy and customer satisfaction. Strong communication and Excel/PowerPoint skills are essential for success in a fast-paced environment.

Qualifications

• Minimum of 2 years of client-facing customer service, call center, operations, or related experience.
• Experience supporting vendor relationships, operational reporting, or performance tracking preferred.
• Strong interpersonal, oral, and written communication skills.
• Demonstrated attention to detail and ability to manage confidential information.

Responsibilities

• Call Center Operations: Support the Call Center Manager in daily oversight of call center operations and service delivery.
• Monitor call center activity, service levels, KPI trends; escalate issues promptly.
• Assist with resolution of inquiries from shareholders, clients, and call center matters.
• Research, document, track, and follow through on inquiries and service requests.
• Support vendor-management reporting and performance reviews.
• Prepare materials for vendor governance meetings and operational reporting.

Skills

Interpersonal communication

Written communication

Oral communication

Analytical skills

Troubleshooting

Time management

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

Broadridge Financial Solutions, Inc. is seeking a Call Center Associate to join the Shareholder Communications team. You will work with the Call Center Manager and cross-functional teams to support day-to-day operations, service delivery, and vendor-management reporting.

The role requires research, analysis, and timely action on inquiries, with a focus on accuracy and customer satisfaction. Strong communication and Excel/PowerPoint skills are essential for success in a fast-paced environment.