Shared Services Operations Specialist

SGS Consulting; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

SGS Consulting in Columbus, OH is seeking a detail-oriented associate to follow SOPs, perform log checks, process documents, and handle inbound/outbound calls with insurance carriers. Initial tasks are basic, with growth to more complex duties in a multi-client environment.

You will research items from faxes and reports, support SLA compliance, and use client applications to resolve issues efficiently, under supervision, delivering solid technical knowledge and quality performance.

Qualifications

• Knowledge of SOPs and standard operating procedures.
• Experience with data entry and document processing.
• Ability to log and process checks accurately.
• Experience managing CLEAR queues and prioritizing workload.
• Ability to handle inbound and outbound calls with insurance carriers.
• Experience with client relationship management and SLA adherence.

Responsibilities

• Follow client SOPs and procedures.
• Perform logging checks, document processing, and queue management.
• Place outbound calls and receive inbound calls from insurance carriers.
• Provide backup to meet client requirements and SLAs.
• Research items via faxes, reports, and refunds/returns.
• Work under supervision as tasks evolve in complexity.

Skills

SOPs

Data entry

Check logging

CLEAR queues

Call handling

CRM

SLA/time mgmt

Problem solving

Education

Telephone etiquette and communication skills.

Ability to follow policies and procedures.

Flexibility and adaptability to short-notice assignments.

Proficiency in proprietary/client applications.

Job description

Job Responsibilities

Follows standard procedural guidelines for performing tasks.Responsible for performing logging checks, processing checks, processing documents, working CLEAR queues, and placing outbound calls to insurance carriers as well as receiving inbound calls from insurance carriers.Provides assistance and back up as needed to meet client requirements and SLA’s.Handles other duties/projects based on business needs.Works under immediate supervision.Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.Initially works in a multiple client /functional environment.Research items received via faxes, reports, tasks, correspondence, and refund/return checks.Make appropriate telephone calls to resolve issue.Follows client’s standard policies and procedures.At the direction of management such assignments may be made with short notice and last for an indefinite period of time.Works efficiently in client and company proprietary applications.Demonstrates solid technical knowledge and quality performance.

Skills

• Knowledge of standard operating procedures (SOPs)
• Data entry and document processing
• Check logging and processing
• Queue management (CLEAR queues)
• Inbound and outbound call handling (insurance carriers)
• Client relationship management
• SLA adherence and time management
• Research and problem-solving skills

Education/Experience

• Telephone etiquette and communication skills.
• Ability to follow policies and procedures.
• Flexibility and adaptability to short-notice assignments.
• Proficiency in proprietary/client applications.