Shared Services Operations Manager – Wire Services

Pathward, N.A.; United States; Remote; USD 72,000 - 120,000; Full time

Job summary

A financial empowerment company is seeking a Shared Services Operations Manager to oversee wire transfer operations, manage a team and ensure compliance with regulations. The ideal candidate will have at least 5 years of experience in wire transfer operations and a strong knowledge of banking regulations. The role offers a salary range of $72,000 – $120,000, and a comprehensive benefits package including health insurance and retirement plans.

Benefits

Health insurance

401(k) retirement benefits

Paid time off

Qualifications

• Minimum 5 years of experience in wire transfer operations or equivalent.
• Strong knowledge of wire transfer systems.
• Familiarity with banking regulations and compliance standards.

Responsibilities

• Supervise and coordinate the activities of wire team to meet service level agreements.
• Oversee the processing of incoming and outgoing wire transfers, ensuring accuracy and timeliness.
• Maintain and monitor wire transfer systems and software platforms.

Skills

Wire transfer operations

Banking regulations

Communication skills

Results oriented

Education

Bachelor’s degree or equivalent

Tools

Wire transfer systems

Job description

Shared Services Operations Manager – Wire Services

Remote

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our HUMBLE HUNGRY SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Wire Services Manager is responsible for overseeing the daily operations of the wire transfer services of the Pathward. This includes managing wire transfer systems, ensuring regulatory compliance, supervising staff, and maintaining secure and efficient processing of domestic and international wire transactions.

What You Will Do:

• Supervise and coordinate the activities of wire team to meet service level agreements.
• Hire, train, and evaluate wire services team.
• Oversee the processing of incoming and outgoing wire transfers, ensuring accuracy and timeliness.
• Serves as an escalation point for complex wire inquiries and issues.
• Maintain and monitor wire transfer systems and software platforms.
• Coordinate with IT and vendors for system upgrades, troubleshooting, and enhancements.
• Ensure compliance with including OFAC & BSA/AML.
• Audit responsibilities for wire services reviews.
• Monitoring of monthly wire volumes for reporting.
• Other duties as assigned.

What You Will Need:

• Bachelor’s degree or equivalent education and work experience
• Minimum 5 years of experience in wire transfer operations or equivalent.
• Strong knowledge of wire transfer systems
• Familiarity with banking regulations and compliance standards
• Strong written and verbal communication skills
• Results oriented

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age, disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Salary range: $72,000 – $120,000

This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

If you don’t have everything listed under qualifications, but are excited about this role, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.

Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.