Shared Service Operations Manager (Onsite)

Pratt & Whitney; East Hartford (CT); On-site; USD 124,000 - 250,000; Full time

Job summary

An established industry player is seeking a Shared Services Operations Manager to lead critical operations in a fast-paced environment. This role offers a unique opportunity to drive success and innovation within the Connecticut Rotating Parts team. Candidates will engage in strategic planning, team development, and process improvement, ensuring operational excellence. If you are passionate about leadership and eager to make a significant impact, this position is tailored for you. Join a dynamic team dedicated to transforming the future of flight and fostering a culture of growth and collaboration.

Benefits

Medical Insurance

Dental Insurance

401(k) Match

Flexible Work Schedules

Paid Time Off

Employee Assistance Program

Parental Leave

Short-term Disability

Long-term Disability

Employee Scholar Program

Qualifications

• 10 years of experience in leadership and business strategy.
• Prior operations experience is essential.

Responsibilities

• Provide strategic direction for shop operations and improve financial performance.
• Coaching and training team members in technical skills.

Skills

Leadership

Business Strategy

Continuous Improvement

Lean Manufacturing

Problem Solving

Education

Bachelor's Degree

14 years of experience in lieu of degree

Job description

Date Posted:

2025-04-23

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

East Hartford Repair Operations (EHRO) has an opportunity open for the Shared Services Operations Manager position within the Connecticut Rotating Parts (CTRP) team. As the Shared Services Operations Manager, the candidate will lead the two shared service areas within CTRP (Induction and Special Processes) and will manage the team of cell leaders running operations on the shop floor.

This role is a business ownership role within CTRP that will drive the success of the entire shop, since the area under the Shared Services Operations Manager are shared areas between all product cells. Successful candidates in this role enjoy consistent problem solving to grow their team and business, strategic thinking to guide a large workforce, and a fast paced shop environment where you can make lasting impact.

What You Will Do:

• Give strategic direction to the cell leadership team for the Induction and Special Process areas of CTRP to meet customer needs, while improving business financial performance

• Establish processes to support shop flow and to create lasting success for the Induction Cell and Special Process cells in support of home cell delivery targets

• Coaching and Training the team of employees to grow their technical and lean manufacturing skills

• Managing projects within the Induction and Special Process businesses, using lean manufacturing and quality improvement efforts

• Partner with Product Cell Operations Management and Engineering Management to identify opportunities to introduce innovative technology to improve legacy processes, and improving the safety of our employees in a high risk area

What You Will Learn:

• How to manage a profit and loss business

• Evaluating the impact of technology to production and part yield

• Leadership of large teams with specialized skills

• Technical exposure to PW proprietary processes, only done at EHRO

Qualifications You Must Have:

• Bachelors degree and 10 years of experience to include employee leadership, business strategy and continuous improvement or 14 years of experience in lieu of degree.

• Prior Operations experience

Preferred Qualifications:

• Management experience of a shop floor team

• Passion for interaction with employees and coaching/mentoring/growth of your team

• Track record of problem solving in a fast paced environment

Learn More and Apply:

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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