Shared-Ride Driver - Drive with a Purpose - Full- and part-time positions

STEP, Inc.; Lock Haven (Clinton County); On-site; USD 21,000 - 29,000; Full time

Job summary

STEP, INC. is seeking a Shared‑Ride Driver to deliver door‑to‑door transportation across Lycoming and Clinton counties. You will operate accessible vehicles, assist customers including wheelchair users, and ensure safe, on‑time service.

Responsibilities include helping load items, communicating clearly with customers and dispatch, and maintaining a professional, compassionate demeanor while supporting the community.

Qualifications

• Possession of a valid Pennsylvania driver\'s license and access to reliable transportation.
• Be at least 21 years of age.
• Previous professional passenger transport experience is preferred

Responsibilities

• Deliver safe and efficient transportation from pickup to drop-off for customers, including wheelchair users.
• Provide door-to-door assistance and help load/unload groceries.
• Operate STEP vehicles and follow safety procedures.
• Maintain professional conduct and clear communication with customers and staff

Skills

Customer service orientation

Safe driving

Assisting mobility-impaired customers

Clear communication

Tools

Mobile Data Terminal

Job description

As a shared ride driver, you'll enjoy human connection, consistency, and the satisfaction of helping others get where they need to go.

This is a hands‑on public service role assisting community members, including physically supporting wheelchair users, during door‑to‑door transportation.

Full‑time, part‑time, and substitute positions available!

Lycoming‑Clinton Counties Commission for Community Action (STEP), Inc. has been serving the community for 60 years! As part of the Community Action Network, STEP has a long history of providing programs to support needs identified through its Community Assessment. Being a part of STEP, makes you part of something much bigger – people helping people and building stronger communities! Join us and make a positive impact in people's lives!

PAY RATE: $18.09 per hour

Summary Description

Delivering essential transportation services within STEP's Independent Living Pathway to Success, the Shared‑Ride Driver position is a customer‑focused position responsible to provide safe and efficient transportation services. The Shared‑Ride Driver will operate a minivan, van, small transit bus, or other assigned STEP vehicle to transport customers from point of pick up to the point of delivery; program vehicle will be wheelchair accessible. Driver will use a Mobile Data Terminal to assist in performing the daily routine. Must be a compassionate, caring, reliable, and responsible individual who can be trusted to transport customers with or without mobility challenges to their destinations safely and on time. Must give general and reasonable assistance for all shared‑ride customers by providing door‑to‑door service. This assistance includes, but is not limited to, the following: pushing and securing wheelchairs; helping carry personal items; and/or, helping load, unload, and carry groceries. Must also maintain positive communication with customers, other staff, and the public, and assist with other transportation‑related tasks, as needed.

STEP, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

Qualifications

• Possession and maintenance of a valid Pennsylvania driver's license; access to reliable transportation and an adequately insured vehicle;
• Be at least 21 years of age; and,
• Previous professional passenger transport experience is preferred

Special Requirements

• Upon conditional offer of employment, the individual shall submit to a pre‑employment substance abuse test in which the results are confirmed negative;
• Be willing and able to provide transportation services for assigned routes within the bi‑county areas of Lycoming and Clinton counties, and can also include assigned routes throughout Pennsylvania, as part of the Medical Assistance Transportation Program;
• Must participate in and complete CPR and First Aid Training, and maintain certification;
• Must participate in continuing staff training and development activities as assigned;
• Previous customer service experience preferred, with a good track record of assisting customers in a thoughtful, caring, and timely manner;
• Must be able to interact with the public in a "customer friendly" manner, while at the same time remaining professional; and,
• As part of ongoing employment, comply with all federal and agency alcohol and substance abuse policies and regulations that apply to safety-sensitive positions, including required substance abuse testing and reporting

General Requirements

• Pennsylvania State Police Criminal History Clearance, Child Abuse Clearance, FBI Clearance, National Sex Offender Registry check, and Motor Vehicle Record check prior to hire;
• Mandated Reporters of Child Abuse training completed within 30 days of hire;
• Work nontraditional hours, as assigned; this may include evenings, weekends, and holidays. Work schedule is posted the evening prior to the actual workday and will vary from day to day. STEP Transportation currently provides service Monday through Friday from approximately 4:30 a.m. until 7:30 p.m.;
• Safely operate all vehicles assigned, including gas-, diesel- (unless medically waived), and Compressed Natural Gas-powered vehicles, as assigned by the scheduler, on‑call supervisor, or dispatcher. Vehicle models currently required to be driven are minivans, raised‑roof full‑size vans, and 23' small transit buses;
• Operate driver technology (Mobile Data Terminal tablet, GPS, etc.) as prescribed by transportation procedures;
• Clear speaking voice and the mental and physical ability to perform essential job functions without any health restrictions, including the ability to sit for long periods of time, stand, climb stairs, have unrestricted use of the upper body, and finger dexterity. Must also have corrected or uncorrected hearing and vision within normal ranges; the ability to safely push, pull, tug, or lift and carry up to fifty (50) pounds unassisted, and assist passengers, including passengers with restricted mobility, to enter and exit the vehicles. Upon a conditional offer of employment, at regular intervals, or when it's considered appropriate during employment, a medical evaluation/physical may be required (at employer's expense) to verify the capabilities described above;
• Maintain and promote a positive, professional image ensuring that attire is safe, clean, and does not detract from positive customer service or working relationships with the public; proper footwear is required to provide safe mobility into and out of vehicles;
• Have negative-result alcohol and other drug tests, as required by federal regulations;
• Possess a home telephone or personal cell phone; and,
• Participate in job‑related training, as assigned