Shared Market Clinical - Medical Assistant, Market Float

ArchWell Health; Surprise (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

ArchWell Health is expanding its clinical team and seeks a Medical Assistant - Market Float to support PCPs across centers. The MA will greet and room patients, take vitals, review histories, and assist with routine procedures, while coordinating with the broader care team to ensure efficient patient flow.

The role requires prior MA experience (3+ years), phlebotomy, and EMR proficiency (EClinicalWorks). Occasional travel to other centers is expected; OSHA compliance and top-quality patient care

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training required.
• Minimum of 3 years work experience as a Medical Assistant.
• 1 year of phlebotomy experience.
• BLS for Healthcare Providers required.
• EClinicalWorks or similar EMR experience.
• Experience working with geriatric patients is a plus.

Responsibilities

• Greet and room ArchWell Health members, conduct intake, record vital signs, medical history and routine screenings.
• Assist PCPs with patient care and coordinate with other clinical staff.
• Process patient phone messages, relay information to physicians and route calls as needed.
• Change dressings, apply bandages, remove sutures, perform basic first aid under supervision.
• Ensure OSHA compliance and accurate documentation of care.
• Provide health coaching and regular follow-up calls to patients.
• Travel to regional centers as needed with travel reimbursements.

Skills

Emotional intelligence

Strong communicator

Customer-oriented

Critical thinking

Microsoft Office Suite

Travel readiness

Education

High school diploma or GED

Medical Assistant program completion or comparable vocational training

BLS for Healthcare Providers

Tools

EClinicalWorks EMR

Microsoft Office Suite

Job description

Medical Assistant - Market Float

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Medical Assistant - Market Float

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary

Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA)-Market Float is a critical role to support the Market’s PCPs day-to-day and ensure efficiency in the care provided to patients. MAs will work closely and collaboratively with the market care teams to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments. The MA Market Float may be asked to report to regional centers with short notice.

Duties/Responsibilities:

• Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.


• Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel


• Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.


• Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision


• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.


• Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.


• Candidate should have the ability to report to other regional centers with short notice. Organization will normally have schedule posted 1 week in advance, but there will be occasional needs to float candidate to other center with last minute call outs. Any travel mileage in addition to travel to home center will be reimbursed at the standard rate.

Required Skills/Abilities:

• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.


• Self-starter with the ability to think creatively and work effectively.


• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.


• Strong communicator that is customer-oriented


• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.


• Experience with claims/quality reports and analytical software packages


• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.


• Ability to travel on occasion for company meetings.

Education and Experience:

• High school diploma or equivalent education (GED) required.


• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required


• A minimum of 3 years work experience as a Medical Assistant


• 1 year of phlebotomy experience.


• BLS for Healthcare Providers required.


• EClinicalWorks or similar EMR experience


• Experience working with geriatric patients is a plus.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.