Shape Luxury Customer Experience as a Brand Evaluator

CXG Holdings Inc; Cary (NC); Hybrid; USD 21,000 - 41,000; Part time

Benefits offered by this job

Flexible assignments

Compensation for time and input

Reimbursement on purchases

CXG Live platform for missions

Job summary

CXG Group is seeking a luxury brand evaluator to discreetly assess customer experiences across boutiques, online channels, and post-purchase interactions. This role offers flexible assignments and the opportunity to work with iconic brands worldwide.

Evaluators visit stores or evaluate online from home, providing honest feedback that helps brands refine their services. Experience isn’t required, but reliability and a passion for luxury are essential.

Qualifications

• Observant and passionate about customer experience.
• Punctual, organized, detail-oriented, and reliable.
• No prior experience required; values honest feedback from genuine customers.

Responsibilities

• Choose assignments aligning with preferences and profile.
• Visit luxury stores or evaluate online from home.
• Observe ambiance and service quality; share observations via questionnaires.

Skills

Observant

Detail-oriented

Punctual

Organized

Reliable

Tools

CXG Live platform

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.

• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.

2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.

3. Observe carefully - check the ambiance, service quality, and overall customer experience.

4. Provide honest feedback - use our platform to share your observations through questionnaires.

Perks of the Role:

• Collaborate with iconic brands across industries.

• Flexible assignments tailored to your interests.

• Compensation for your time and input, with the potential for reimbursement on purchases.

• A user-friendly platform for managing missions and feedback.

How to Join the CXG Community:

1. Register: sign up at live.cxg.com and confirm your email.

2. Complete your profile: fill out your details to 100% and get verified.

3. Get certified: pass the General Certification to access missions.

4. Apply for missions: explore assignments with brands that excite you.

5. Start evaluating: begin making a difference in the luxury market.

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity.

• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.