Shallow Subsidy Case Manager I

Volunteers-of-America; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Volunteers of America is seeking an Entry Level Shallow Subsidy Case Manager to direct and facilitate the delivery of support services for participant households. The role includes needs-based assessments, outreach, case management, and service coordination.

This position emphasizes applying field-relevant practices, documenting client interactions, and collaborating across teams. Traveling across the service area is required; location includes Colorado off Denver offices under the SSVF program.

Qualifications

• Bachelor’s degree in human services, social work, or closely related field.
• Colorado driver’s license and automobile insurance are required.
• Personal vehicle for work-related travel may be used and mileage is reimbursed.

Responsibilities

• Provide case management services to program clients.
• Identify and serve the needs of participant households with barriers to housing stability.
• Conduct needs-based screenings and program eligibility assessments.
• Engage in community outreach to identify eligible households.
• Document all client interactions with required eligibility and demographic data.
• Operate professionally and maintain confidentiality across teams.

Skills

Case management

Community outreach

Documentation

Effective communication

Team collaboration

Independent work

Knowledge of Harm Reduction

Motivational Interviewing

Trauma-Informed Care

Housing First Principles

Education

Bachelor’s degree in human services, social work, or closely related field

Job description

Shallow Subsidy Case Manager 1 (Entry Level) directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination. Case Manager 1 (Entry Level) is charged with making demonstrable progress towards obtaining and applying knowledge and experience in field-relevant best practices and standards.

Essential Duties and Responsibilities

• Provides case management services to Program Clients.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.
• Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information.
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
• Performs all other duties as assigned.

Supervisory Responsibilities

• N/A

Working Conditions and Physical Requirements

• Travel throughout the program’s service area is required on a regular basis.
• Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work

• Full-Time
• Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.

Location

This position may work out of any SSVF field office EXCEPT Denver.

• SSVF has offices in Greeley, Fort Collins, Grand Junction, Durango, Alamosa, Pueblo, and Colorado Springs.

Benefits

• Paid Holidays
• Paid Time Off
• Volunteer/Wellness Day
• Tuition Assistance
• Pension and 403b Retirement Plan
• Health, Dental, Vision, Pet Insurances
• Life Insurance (Including Accidental Death & Dismemberment)
• Accident Insurance
• Employee Assistance/Work Life Balance Program
• Employee Discount Program
• LifeLock with Norton

Volunteers of America is an EEO/AA Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

Veterans are strongly encouraged to apply

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.

Requirements

Competencies

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three strategical critical virtues of HHS (Hungry, Humble, People Smart).

Minimum Qualifications of Position

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Preferred Qualifications of Position

• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification

Knowledge and Skills

• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.