SFS Complaints Analyst

TalentBurst; Oakland (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking an SFS Complaints Analyst to handle customer complaints related to loans. This remote role requires 1-3 years of relevant experience, strong organizational and communication skills, and a Bachelor's degree in a related field. The ideal candidate will possess superb attention to detail and excel in a fast-paced environment, committed to improving customer experience.

Qualifications

• 1-3 years of experience with a financial institution or payment provider.
• Excellent attention to detail.
• Strong time-management skills.

Responsibilities

• Review and assess incoming complaints related to loans.
• Investigate complaints to determine the root cause.
• Respond to customer complaints in a professional manner.

Skills

Customer service experience

Analytical skills

Organizational skills

Communication skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Risk Management

Tools

Google Docs

Job description

SFS Complaints Analyst
Oakland, CA 94612
5+ Months

100%Remote
Pay Rate:$25/Hour on W2

Duties:
Review and assess incoming complaints related to both consumer loans and business loans.
Accurately identify the nature of complaints and categorize them appropriately.
Investigate complaint details to determine the root cause and assess if they require further action.
Respond to customer complaints in a professional and timely manner, ensuring clear communication and a resolution-oriented approach.
Draft and send written responses to customers addressing their concerns and providing solutions, when possible.
Offer guidance to customers on available options and the next steps, ensuring their concerns are acknowledged.

Skills:
1-3 years of professional experience with either a financial institution or payment provider preferred - must have
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer facing roles

Must Have
Interest in implementing feedback and dedicated to the improvement of your skills and work
Flexibility to adapt and able to manage multiple assignments while working independently
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail - Must Have
Excellent time-management skills - Must Have
A desire to help people and improve the customer experience
A passion for Square and customers engaging with Square products
Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
MacBook user preferred

Education:
Bachelor's degree in Business Administration, Finance, Risk Management, or a related field preferred.

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