SFO Cargo Warehouse Supervisor

Swissport; San Francisco (CA); On-site; USD 34,095 - 48,560; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Cargo Warehouse Supervisor to oversee loading/unloading of air cargo, ensure timely documentation, and enforce safety and regulatory compliance. The role leads a team during turnarounds, coordinating tasks and ensuring efficient warehouse operations.

The position requires a high school diploma, 5 years in cargo/ground handling, and fluent English. Benefits include health, retirement plans, and paid time off.

Qualifications

• High School diploma or GED required.
• 5 years of operational experience in ground handling, cargo, or aircraft fueling services.
• Fluent spoken and written English.
• Strong safety and procedural compliance knowledge.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Be a functional member of the operations team on a shift basis.
• Act as technical expert on the ground.
• Coach and coordinate the assigned team.
• Record and report service activity for invoicing and flight/task reports.
• Allocate tasks during turnarounds in warehouse.
• Ensure SOPs and safety rules are followed; supervise Emergency Procedures.
• Stand in for Duty Manager as required.
• Lead on-the-job training and provide performance feedback.

Skills

Fluent English

5 years operational experience

Coaching / team leadership

Problem solving

Time management

Customer service

Microsoft Office (Word, Excel, PowerP

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience."

Job Summary

Cargo Warehouse Supervisor is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately. The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values.

The expected pay rate is $30.00/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Functional member of the operational team working on a shift-basis
• Act as technical expert on the ground
• Coaching and coordinating the team assigned to the task
• Perform any tasks particularly stipulated by SLAs as needing a senior member of staff (e.g., handling aircraft doors)
• Responsible for accurate service capturing of operational activities relevant for invoicing and complete flight/task reports as per company procedure
• Allocate tasks to team members during a turnaround in warehouse
• Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules and supervise Emergency Procedures during their shift in the area under their supervision
• Supervise all Operations (as part of their purview); stand in for Duty Manager or equivalent as required
• Provide team under their purview with work instructions during shift / during turnaround
• Lead and train on-the-job as necessary for the employees working under their purview
• Provide Duty Managers with feedback on employees to enable them to have constructive development / disciplinary conversations
• Depending on severity, responsible to escalate any customer complaints received / observed to Duty Managers promptly
• In small stations, assume responsibility for day-of allocation tasks on a rotating basis
• Conduct QHSE related daily checks / inspections and accurately report into the systems

Your profile

• High School diploma or GED equivalent
• Fluent spoken and written English
• 5 years' operational experience in ground handling, cargo, or aircraft fueling services
• Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
• Excellent organizational and time-management skills
• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
• Ability to coach and motivate teams to deliver high quality standards
• Ability to resolve problems with a focus on excellent customer service
• Ability to establish and maintain positive, professional, work relationships with teams and customers

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!