SFE Training Manager AWC

Socket.dev; New Jersey; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Convatec is seeking a Learning & Development specialist to design and deliver outcome-based sales training for the Advanced Wound Care unit. You will partner with marketing, regulatory, and regional clinicians to create targeted programs and ensure rapid knowledge transfer across the sales force.

Remote-friendly environment with on-site training as needed; you will lead design and delivery of onboarding, product launches, and ongoing capability development across the national sales force.

Qualifications

• Bachelor’s degree required; advanced degree preferred; instructional design cert a plus; medical device domain experience a plus.
• 2+ years of LMS experience.
• 2+ years of training video design and creation.
• 3+ years of field sales experience in medical device or healthcare services (a plus).
• 3+ years of leading selling skills training at national sales meetings (required).
• 2+ years partnering with marketers on product launch selling capability.
• Sales training leadership experience preferred.
• Sales experience preferred.
• Articulate 360 authoring software expertise and learning reinforcement experience a plus.
• Pre/Post/Needs assessment expertise using Qualtrics or similar software.
• Strong computer skills, including Microsoft Suite and learning software programs.

Responsibilities

• Needs Assessment – Review learning needs and suggest innovative approaches to design and improve content for knowledge transfer and field application.
• Design – Create and update learning solutions using best-in-class modalities; plan timelines and deliverables with vendors.
• Outcome-based knowledge transfer – Ensure learning is actionable on the job and sales skills are demonstrated and reinforced.
• Evaluation – Assess training against emerging needs to ensure sales force readiness and capability.
• Work with stakeholders to develop compliant solutions with project plans, timelines and deliverables, ensuring content meets regulatory and Convatec guidelines.

Skills

Stakeholder management

Learning design

Facilitation

Project management

Sales training

Education

Bachelor’s degree

Instructional Design certification

LMS experience

Tools

Articulate 360

Qualtrics

Showpad

Microsoft Office

Job description

Job Summary

Supporting a best-in-class portfolio of products, you willbe responsible forthe design and development ofselling skillsoutcome-basedtrainingfortheAdvancedWound CareBusiness Unit. Utilizing best in class learning practices and modalities, including digitale-learninglearning technology, you will design and developtrainingfor the sales organizationwhich includes onboarding new saleshires,the Convatec Way of Selling model,advancedaccountselling skills, support new product launchesandhands on learning reinforcement activitiesrelated tooursales process.You willfacilitateourSales Leadership programs.You will transform and enable our sales teams by building capabilities and skills through business insight, commercial acumen,toolsand training. You will build sales capability training (CRM, business analytics, Showpad and sales insights) to proactivelyanticipatethe sales organization needs.You will partner with sales leadership, field sales trainers, regulatory, marketing, region clinicians, corporate training, clinicaland other stakeholders to design and deploy targeted programs that reduce knowledge gaps and enhance field effectiveness through improvement of competencies while adhering to Regulatory and Compliance Guidelines.You will not conduct product or clinical training, instead you will orchestrate learning while working with the local marketers and clinicians.

Key Responsibilities

• Needs Assessment – Continual review of learning needs, providing recommendations for new innovative approaches to design, update, and improve content that enhances learning, knowledge transfer, and field application.

• Design – Utilizes resources and budgets to address field needs byleveragingexisting programs or devisingnew programs. Ability to create new learning solutions using best in class learning modalities from scratch or through vendor resources. Designs and delivers impactful learning programs that enhance individuals’ knowledge and performance. Using a variety of training modalities, including recommendations onemergingtechnologies and sharing best practices in timed and measured ways. In cases where budgets were built and vendors were selected to develop content, individual will provide clear project plans, timelines, and deliverables to adapt content delivery mode for maximum impact.

• Outcome based knowledge transfer – Ensures learning is actionable on the jobimmediatelyand sales skills aredemonstrated, practiced, and reinforced during training. Replicates selling activities in a learning environment which allows a safe space to practice, enabling new skills that are visible while presenting with customers.

• Evaluation – Assess current training against the sales organization emerging needs, enhance as learning as needed to ensure sales force readiness and capability.

• Work closely with stakeholders to create the right solution and implement it, complete with project plans, tasks, timelines, and deliverables. Ensures all training content and materials are fully compliant with the Medical Regulatory and Legal process and Convatec guidelines having everything approved through theappropriate channels.

About You

Youare someone who isready to roll up their sleeves, dig in and get the job done.You'rea superior communicator who understands how to manage relationships with multi-level stakeholderswith expert selling skills capability.A natural project manager, you know how to develop,manageand coordinate multiplesales trainingprojects, and how to deliver on aggressive timelines. Alongside your strong facilitation,training design and delivery,presentationand interpersonal skills, you will bring your ability to assess andanticipatethe needs of others to create training that stimulate active engagementandbuilds selling capability.

Education/Qualifications

• Bachelor's degreerequired; advanced degree preferred; certification in Instructional Design a plus,expertiseinclinicalmedical devicedomains fora businessfranchises a plus.

• 2+ year’s learning management system

• 2+ year’s training video design and creation

• 3+years’ experience in field sales in medical device or healthcare services industryisa plus.

• 3+ years’ experience leading selling skills training at national sales meetingsrequired.

• 2+ years’ experience partnering with marketers on product launch selling capability.

• Sales training leadership experience preferred.

• Sales experience preferred.

• Articulate 360 authoring softwareexpertiseand learning reinforcement experience is a plus.

• Pre/Post/Needs assessmentexpertiseusing Qualtrics or similar software.

• Strong computer skills, to includeproficienciesin the entire Microsoft Suiteand learning software programs.

Sales CapabilityExpertise

• Ensures sales employees and leaders gain new skills to deliver messages that engage and resonate with their customers.

• Connects with sales professionals andleadersneeds and advocates on learning solutions thatoptimizetheir ability to sell to customers.

• Remains current in advancements onvarious topicsto provide the most effective delivery of materialsincluding CRM, business analytics,insightsand Showpad.

• Engages in ongoing development oftechnology trainingtomaintaincontent expert status.

• Partners with sales, marketing, clinical teams to enhance their presentations.

Working Conditions

• This position requires computerexpertiseto lead learning events virtually, in a classroom setting.

• This position may require training room setup and repositioning in corporate office or eventmeeting room locations.

• Remoteofficeenvironment, however, there may be requirements to workon site trainingfor new hire training, national sales meetings,salesand sales leadership training program facilitation.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.