SFE Training Manager AWC

Convatec; Bridgewater (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Convatec is seeking an experienced Learning & Development professional to design and develop selling-skills training for the Advanced Wound Care business unit. You will create onboarding, account-selling programs, product launch support and hands-on reinforcement activities, using e-learning and various modalities.

You will partner with stakeholders to close knowledge gaps while ensuring regulatory compliance.

Qualifications

• Bachelor's degree required; advanced degree preferred; instructional design certification is a plus.
• 2+ years LMS experience.
• 3+ years field sales in medical device/healthcare services; 3+ years leading selling skills training.

Responsibilities

• Needs Assessment: review learning needs and propose innovative design approaches.
• Design: create and deliver impactful programs using multiple modalities.
• Outcome-based transfer: ensure on-the-job applicability and measurable skill gains.
• Evaluation: assess training impact and adjust to ensure readiness.
• Compliance: ensure materials align with regulatory and Convatec guidelines.

Skills

Sales training

Learning design

Facilitation

Project management

Stakeholder management

Education

Bachelor's degree

Advanced degree preferred

Instructional Design cert.

Tools

Articulate 360

Showpad

Qualtrics

Microsoft Office

Job description

Job Summary

Supporting a best-in-class portfolio of products, you will be responsible for the design and development of selling skills outcome-based training for the Advanced Wound Care Business Unit. Utilizing best in class learning practices and modalities, including digital e-learning learning technology, you will design and develop training for the sales organization which includes onboarding new sales hires, the Convatec Way of Selling model, advanced account selling skills, support new product launches and hands on learning reinforcement activities related to our sales process. You will facilitate our Sales Leadership programs. You will transform and enable our sales teams by building capabilities and skills through business insight, commercial acumen, tools and training. You will build sales capability training (CRM, business analytics, Showpad and sales insights) to proactively anticipate the sales organization needs. You will partner with sales leadership, field sales trainers, regulatory, marketing, region clinicians, corporate training, clinical and other stakeholders to design and deploy targeted programs that reduce knowledge gaps and enhance field effectiveness through improvement of competencies while adhering to Regulatory and Compliance Guidelines. You will not conduct product or clinical training, instead you will orchestrate learning while working with the local marketers and clinicians.

Job Summary

Supporting a best-in-class portfolio of products, you will be responsible for the design and development of selling skills outcome-based training for the Advanced Wound Care Business Unit. Utilizing best in class learning practices and modalities, including digital e-learning learning technology, you will design and develop training for the sales organization which includes onboarding new sales hires, the Convatec Way of Selling model, advanced account selling skills, support new product launches and hands on learning reinforcement activities related to our sales process. You will facilitate our Sales Leadership programs. You will transform and enable our sales teams by building capabilities and skills through business insight, commercial acumen, tools and training. You will build sales capability training (CRM, business analytics, Showpad and sales insights) to proactively anticipate the sales organization needs. You will partner with sales leadership, field sales trainers, regulatory, marketing, region clinicians, corporate training, clinical and other stakeholders to design and deploy targeted programs that reduce knowledge gaps and enhance field effectiveness through improvement of competencies while adhering to Regulatory and Compliance Guidelines. You will not conduct product or clinical training, instead you will orchestrate learning while working with the local marketers and clinicians.

Key Responsibilities:

• Needs Assessment – Continual review of learning needs, providing recommendations for new innovative approaches to design, update, and improve content that enhances learning, knowledge transfer, and field application.
• Design – Utilizes resources and budgets to address field needs by leveraging existing programs or devising new programs. Ability to create new learning solutions using best in class learning modalities from scratch or through vendor resources. Designs and delivers impactful learning programs that enhance individuals’ knowledge and performance. Using a variety of training modalities, including recommendations on emerging technologies and sharing best practices in timed and measured ways. In cases where budgets were built and vendors were selected to develop content, individual will provide clear project plans, timelines, and deliverables to adapt content delivery mode for maximum impact.
• Outcome based knowledge transfer – Ensures learning is actionable on the job immediately and sales skills are demonstrated, practiced, and reinforced during training. Replicates selling activities in a learning environment which allows a safe space to practice, enabling new skills that are visible while presenting with customers.
• Evaluation – Assess current training against the sales organization emerging needs, enhance as learning as needed to ensure sales force readiness and capability.
• Work closely with stakeholders to create the right solution and implement it, complete with project plans, tasks, timelines, and deliverables. Ensures all training content and materials are fully compliant with the Medical Regulatory and Legal process and Convatec guidelines having everything approved through the appropriate channels.

About You

You are someone who is ready to roll up their sleeves, dig in and get the job done. You're a superior communicator who understands how to manage relationships with multi-level stakeholders with expert selling skills capability. A natural project manager, you know how to develop, manage and coordinate multiple sales training projects, and how to deliver on aggressive timelines. Alongside your strong facilitation, training design and delivery, presentation and interpersonal skills, you will bring your ability to assess and anticipate the needs of others to create training that stimulate active engagement and builds selling capability.

Education/Qualifications:

• Bachelor's degree required; advanced degree preferred; certification in Instructional Design a plus, expertise in clinical medical device domains for a business franchises a plus.
• 2+ year’s learning management system
• 2+ year’s training video design and creation
• 3+ years’ experience in field sales in medical device or healthcare services industry is a plus.
• 3+ years’ experience leading selling skills training at national sales meetings required.
• 2+ years’ experience partnering with marketers on product launch selling capability.
• Sales training leadership experience preferred.
• Sales experience preferred.
• Articulate 360 authoring software expertise and learning reinforcement experience is a plus.
• Pre/Post/Needs assessment expertise using Qualtrics or similar software.
• Strong computer skills, to include proficiencies in the entire Microsoft Suite and learning software programs.

Sales Capability Expertise:

• Ensures sales employees and leaders gain new skills to deliver messages that engage and resonate with their customers.
• Connects with sales professionals and leaders needs and advocates on learning solutions that optimize their ability to sell to customers.
• Remains current in advancements on various topics to provide the most effective delivery of materials including CRM, business analytics, insights and Showpad.
• Engages in ongoing development of technology training to maintain content expert status.
• Partners with sales, marketing, clinical teams to enhance their presentations.

Working Conditions

• This position requires computer expertise to lead learning events virtually, in a classroom setting.
• This position may require training room setup and repositioning in corporate office or event meeting room locations.
• Remote office environment, however, there may be requirements to work on site training for new hire training, national sales meetings, sales and sales leadership training program facilitation.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.