SFDC UI/UX Specialist

Tekskills inc; Los Angeles (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

A leading tech solutions provider in Los Angeles seeks an experienced UI/UX Designer focused on healthcare call center applications. Responsibilities include designing UI/UX from scratch, creating wireframes and prototypes, and ensuring integration with internal and external systems. Candidates should have proven experience in defining user workflows and developing interfaces that enhance user experience in healthcare environments.

Qualifications

• Must have experience in designing UI/UX from scratch for healthcare call center applications.
• Ability to define business/user workflows effectively.
• Experience in developing UI/UX and integrating with external systems.
• Ability to design data sharing and escalation mechanisms across systems.

Responsibilities

• Call Center Implementation UI/UX from scratch.
• Define requirements and workflows collaboratively with business users.
• Create wireframes, prototypes, and develop the UI/UX.
• Design UI/UX workflows and data sharing/escalation mechanisms.
• Develop UI/UX and ensure integration with external systems.

Skills

UI/UX design for call center applications

Creating wireframes and prototypes

Integration with external systems

Job description

Responsibilities

• Call Center Implementation UI/UX – the candidate must have working experience in DESIGNING UI/UX from scratch for Health care Call Center applications
• Candidates must have worked on
• Defining requirements working with business users
• Creating wire frames and prototypes
• DESIGN the UI/UX for call center from scratch. This includes the below
• Defining business / user workflows
• Design UI / UX according to the needed workflows
• Design of data sharing mechanisms and escalation mechanisms
• Development of the UI/UX
• Integration with external systems

Project

• Integrate with the LA Care Phone system to help identify callers (Cisco)
• Store Contact, Case and Activity information related to all calls
• Integrate with internal and external data sources (web services, batch integration)

Additional Information

All your information will be kept confidential according to EEO guidelines.