Setup Project Manager San Francisco or Remote Payroll Operations

Checkhq.com; Louisiana; Remote; USD 76,000 - 85,000; Full time

Job summary

An innovative firm is seeking a setup project manager to redefine payroll processes and enhance partner growth. This role requires a blend of payroll implementation expertise and project management skills, ensuring timely and accurate project delivery. You will collaborate across teams, improve processes, and provide exceptional customer service to partners. Join a passionate team dedicated to simplifying payroll and making a significant impact in the industry. If you're ready to take ownership and thrive in a dynamic environment, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Flexible PTO

Paid Parental Leave

Home Internet Stipend

Company Offsites

Team Events

Stock Options

Qualifications

• 3+ years of payroll implementation/account management experience.
• Proficient in Excel and comfortable with new technologies.

Responsibilities

• Manage multiple payroll implementation projects across partner businesses.
• Provide customer service and drive operational efficiency.

Skills

Payroll Implementation

Project Management

Excel

Creative Problem-Solving

Data Interpretation

Communication Skills

Customer Service

Adaptability

Education

Bachelor's Degree

Tools

Payroll Software

Job description

At Check, we make paying people simple. In doing that, we’re not just building our own business— we’re building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we’re redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive.

Our Team

Payroll is broken. Come fix it alongside a team that’s as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.

Join us if you’re ready to roll up your sleeves and redefine payroll. Let’s simplify the complex, make a real impact, and create a better future for businesses of every size.

The Setup Ops team is responsible for getting new customers to their first payroll run with Check’s partner businesses. This is one of our most critical jobs to accelerate partner growth, and we take our work seriously. We strive to bring attention to detail, professionalism, and excellent customer service to every interaction. At Check, we always find opportunities to improve and innovate; our team pushes forward this innovation by bringing ingenuity to our daily work and high levels of adaptability to incorporate changes. You will excel in this role as a fearless self-starter and payroll nerd!

For this role, we are seeking a setup project manager with payroll implementation expertise, an entrepreneurial mindset, and a high degree of ownership.

In this role, you will:

• Manage multiple setup projects (i.e. payroll implementations) simultaneously, across a variety of partner businesses and previous payroll systems.
• Be responsible for the timely and accurate delivery of projects, holding a high quality bar for yourself and your team.
• Collaborate with your team and cross-functionally to create and improve processes, process documentation, and tooling.
• Provide customer service via tickets, email, and phone/video directly to both partners building payroll businesses on Check and to companies in the process of joining those partner platforms.
• Drive operational efficiency, meeting SLAs to ensure seamless company onboarding.
• Provide direct assistance to outsourcing teams and customers dealing with complex payroll scenarios identified during the setup process.
• Cultivate strong relationships with outsourcing partners, overseeing setup projects to accurate, successful completion.

Many backgrounds could fit this role, but ideal candidates will have some or all of the following:

• 3+ years of payroll implementation/account management experience with a particular focus on enterprise-level account management.
• Proficiency in Excel.
• Comfortable with learning new technologies.
• Skillset in creative problem-solving and data interpretation through the application of payroll knowledge and mathematical concepts.
• Experienced project manager, capable of managing multiple complex projects to timely completion.
• Strong focus on partners and customers, with excellent communication skills in both verbal and written formats.
• Comfortable in highly cross-functional and geographically distributed environments, with a track record of collaborative work with Partner Success and R&D teams.
• A friendly and helpful attitude in all interactions with teammates and customers.
• Experience working with outsourced teams.
• Willingness and ability to attend our annual 3-day company offsite in the spring.

Travel and Office Policy

The Check team is distributed across the US and we have offices in New York City and San Francisco. While we welcome remote work, we believe time together in person is valuable and important. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! We expect all employees to be willing to attend our annual 3-day company offsite in the spring.

For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours, game nights, etc.

What we offer:

For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.

The actual annual salary for this role is dependent on each candidate’s experience, qualifications, and work location:

• The expected range in San Francisco, NYC, LA, and Seattle is between $90,000 and $99,000.
• The expected range for all other locations is between $76,500 and $84,150.

We accept applications on an ongoing basis with no specified deadline.

Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.

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