Settlement Officer III - Estate Settlement

Bank of America; Richmond (VA); On-site; USD 109,000 - 136,000; Full time

Job summary

Bank of America in the United States seeks a probate estate settlement professional to manage complex probate estates and deceased grantor trusts, focusing on accurate account administration and proactive partner coordination.

You will build relationships with internal teams and external attorneys, communicate with beneficiaries, and coach junior staff to uphold high standards of service and risk management.

Qualifications

• BS/BA or equivalent experience required.
• Minimum of 3 years of personal trust/estate settlement/investment related experience required.
• JD or Professional designation in paralegal studies preferred.
• Experience with High-Net-Worth clientele.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment with multi-tasking and prioritization.
• Works well as an individual contributor and team member.
• Proficient use of Microsoft Office suite.
• Ability to learn and apply new technology and systems.

Responsibilities

• Manages more complex probate estates and deceased grantor trusts that require higher technical expertise.
• Builds and maintains relationships with internal and external partners to manage risk.
• Maintains proactive communication with beneficiaries focused on client satisfaction and asset retention.
• Escalates matters to assist in risk management.
• Acts as a technical resource for colleagues and partners.
• Coaches, develops and mentors Assistants and Officers.

Skills

Account Management

Customer and Client Focus

Oral Communications

Risk Management

Written Communications

Collaboration

Decision Making

Issue Management

Prioritization

Problem Solving

Attention to Detail

Client Management

Mentoring

Process Simplification

Referral Identification

Education

BS/BA or equivalent experience

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible managing and settling the larger and more complex probate estates and deceased grantor trusts. Key responsibilities include account management, completion of account related administrative tasks, and proactively communicating with the parties related to the account. Job expectations include the ability to work independently and escrow issues to reduce risk, build relationships with partners, and coach less experienced teammates.

Responsibilities:

• Manages more complex probate estates and deceased grantor trusts that require a higher level of technical expertise and knowledge in estate and trust administration
• Builds and maintains relationships with internal support partners (Tax, Risk, Real Estate, Private Business Group) and external partners (CPA and Attorneys) to manage risk by ensuring accurate, timely and efficient administration
• Maintains high quality, proactive communication with beneficiaries with a focus on client satisfaction and asset retention
• Escalates matters to assist in the management of the bank's risk
• Acts as a technical resource for colleagues in Estate Settlement Services and with other internal partners
• Coaches, develops and mentors Assistants and Officers

Required Qualifications:

• BS/BA or equivalent experience required
• Minimum of 3 years of personal trust/estate settlement/investment related experience required

Desired Qualifications:

• JD or Professional designation in paralegal studies preferred
• Experience with High-Net-Worth clientele
• Strong communication and organizational skills
• Ability to work in a fast‑paced environment where multi‑tasking and prioritization is a necessity
• Works well as an individual contributor and member of a team
• Proficient use of Microsoft Office suite
• Ability to learn and apply new technology and systems

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Skills:

• Account Management
• Customer and Client Focus
• Oral Communications
• Risk Management
• Written Communications
• Collaboration
• Decision Making
• Issue Management
• Prioritization
• Problem Solving
• Attention to Detail
• Client Management
• Mentoring
• Process Simplification
• Referral Identification

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - VA - Richmond - 1111 E MAIN ST - BANK OF AMERICA CENTER (VA2300)

Pay and benefits information

Pay range

$109,100.00 - $135,700.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.