Settlement Coordinator - Bilingual Spanish

The Lemon Pros LLP; Beverly Hills (CA); Presencial; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Free parking

Health insurance

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

The Lemon Pros LLP in Beverly Hills is seeking a Settlement Coordinator to manage Lemon Law client cases through settlement, serving as the primary client contact and ensuring timely receipt of funds.

You will guide clients, gather documentation, coordinate vehicle surrenders, review terms, and maintain records in our case management system. Fluency in Spanish and strong Excel skills are required, with 2+ years in a legal or client-facing role.

Formación

• Bachelor's degree from an accredited college or university.
• Fluency in Spanish is required.
• 2+ years in a legal, customer service, accounting or client-facing role (law firm experience preferred).
• Proficiency in Microsoft Excel, including using spreadsheets and formulas to calculate settlement distributions and payment allocations.
• Experience utilizing case management and/or CRM software is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally and effectively with clients, attorneys, and other third parties.
• Highly detail-oriented with the ability to accurately review, track, and manage information on a high-volume of cases.

Responsabilidades

• Serve as the primary point of contact for clients during the settlement phase, providing clear, timely, and professional communication.
• Coordinate and schedule vehicle surrenders with clients and vehicle manufacturers.
• Calculate statutory vehicle repurchase amounts using Microsoft Excel based on applicable case information and supporting documentation.
• Review settlement terms and draft accurate disbursal letters reflecting the settlement terms and other relevant case information.
• Monitor settlement progress and proactively follow up on outstanding items to ensure timely resolution.
• Request, collect, and review settlement-related documentation and process according to our operating procedures.
• Maintain accurate and organized records within the firm's case management system.
• Identify and elevate delays, discrepancies, or issues in the settlement process to the appropriate attorney or supervisor.

Conocimientos

Spanish fluency

Excel proficiency

Client-facing

Attention to detail

Communication skills

Financial aptitude

Educación

Bachelor's degree

Herramientas

CRM software

Case management system

Descripción del empleo

Settlement Coordinator - Lemon Law

We are a fast-growing plaintiff-side Lemon Law firm seeking a highly motivated Settlement Coordinator to effectively manage our client cases through the settlement process. This is a critical, client-facing role focused on delivering excellent client experience while serving as the primary point of contact for our clients through the phases of settlement. In this role, you will communicate directly with clients to guide them through the process, gather key documentation, coordinate vehicle surrenders, and communicate with opposing parties to ensure timely receipt of settlement funds. Given the high volume of cases, this role requires strong organization, attention to detail, responsiveness, and the ability to manage multiple matters simultaneously.

Job description

We are a fast-growing plaintiff-side Lemon Law firm seeking a highly motivated Settlement Coordinator to effectively manage our client cases through the settlement process. This is a critical, client-facing role focused on delivering excellent client experience while serving as the primary point of contact for our clients through the phases of settlement. In this role, you will communicate directly with clients to guide them through the process, gather key documentation, coordinate vehicle surrenders, and communicate with opposing parties to ensure timely receipt of settlement funds. Given the high volume of cases, this role requires strong organization, attention to detail, responsiveness, and the ability to manage multiple matters simultaneously.

Key Responsibilities

• Serve as the primary point of contact for clients during the settlement phase, providing clear, timely, and professional communication while maintaining a high level of client service
• Coordinate and schedule vehicle surrenders with clients and vehicle manufacturers
• Calculate statutory vehicle repurchase amounts using Microsoft Excel based on applicable case information and supporting documentation
• Review settlement terms and draft accurate disbursal letters reflecting the settlement terms and other relevant case information
• Monitor settlement progress and proactively follow up on outstanding items to ensure timely resolution
• Request, collect, and review settlement-related documentation and process according to our operating procedures
• Maintain accurate and organized records within the firm's case management system
• Identify and elevate delays, discrepancies, or issues in the settlement process to the appropriate attorney or supervisor

Qualifications

• Bachelor's degree from an accredited college or university
• Fluency in Spanish is required
• 2+ year of experience in a legal, customer service, accounting or client-facing role (law firm experience preferred)
• Proficiency in Microsoft Excel, including using spreadsheets and formulas to calculate settlement distributions and payment allocations
• Comfortable working with numbers and financial information, including reviewing settlement amounts, payment allocations, and disbursement calculations for accuracy
• Experience utilizing case management and/or CRM software is a plus
• Excellent written and verbal communication skills, with the ability to communicate professionally and effectively with clients, attorneys, and other third parties
• Highly detail-oriented with the ability to accurately review, track, and manage information on a high-volume of cases

Benefits

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance