SERVPRO Crew Lead

ServiceMaster Clean of Fraser Valley; Allentown (Lehigh County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid Time Off (PTO)

Training & development

Free uniforms

Relocation bonus

Signing bonus

Job summary

SERVPRO of Allentown is seeking a high-energy Mitigation Crew Lead to run point on emergency restoration jobs across the Lehigh Valley. You will manage logistics, direct technicians, position drying equipment, and guide clients through losses on-site.

The role offers a strong base with heavy overtime during weather events and performance-based bonuses for efficient work. Applicants should have 1–2 years of mitigation experience and IICRC WRT certification is preferred.

Qualifications

• 1–2 years hands-on emergency mitigation experience with leadership responsibilities.
• IICRC WRT certification preferred; ASD/FSRT a plus (training provided).
• Must be able to lift up to 50 lbs and work in tight spaces; valid driver's license with clean record.
• Willingness to participate in an on-call emergency rotation and communicate clearly with homeowners.

Responsibilities

• Lead 1–3 production technicians on-site for water, fire, and mold mitigation tasks.
• Respond quickly to emergencies, assess moisture, map areas, and plan drying strategy.
• Supervise containment, demolition, water extraction, and equipment placement per IICRC standards.
• Ensure safety, maintain tools and vehicles, and complete end-of-day site cleanup.
• Represent SERVPRO on-site to explain processes and obtain work authorizations.
• Document project progress using mobile job-management software with notes and readings.

Skills

Leadership

Emergency mitigation experience

Communication

Problem-solving under pressure

Driver's license

Education

IICRC WRT (Water Damage Restoration) certification

ASD or FSRT certifications

Job description

Benefits

• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary

Job Title

Mitigation Crew Lead

Location

SERVPRO of Allentown

Schedule

Full-Time, Monday - Friday + On-Call Emergency Response Rotation

Target Compensation

$50,000 - $60,000 Total Annual Earnings (Base Pay + Overtime + Mitigation Bonuses)

Position Summary

SERVPRO of Allentown is looking for a high-energy, motivated Mitigation Crew Lead to run point on emergency restoration jobs throughout the Lehigh Valley. When property owners face sudden water, fire, or mold emergencies, you will step in as the trusted leader on site - managing job logistics, directing production technicians, operating state-of-the-art drying equipment, and guiding clients through unexpected loss.

This role offers a strong hourly base with heavy overtime opportunities during active weather events and lucrative performance-based mitigation bonuses for high-quality, efficiently run jobs.

Key Responsibilities

• On-Site Leadership & Execution: Lead 1-3 production technicians on-site for water damage, fire/smoke cleanup, mold remediation, and emergency board-ups.
• Emergency Response & Scoping: Respond promptly to emergency service calls (adhering to SERVPRO's quick-response standards); inspect properties, take initial moisture readings, map affected areas, and formulate an efficient drying plan.
• Technical Restoration Work: Supervise and perform containment setup, controlled demolition, standing water extraction, air mover and dehumidifier placement, and structural drying according to IICRC standards.
• Jobsite Management & Quality Assurance: Oversee job flow, maintain strict safety compliance (PPE, OSHA standards), ensure tool/vehicle upkeep, and complete end-of-day cleanups.
• Client & Adjuster Relations: Serve as the professional face of SERVPRO on site - explaining the mitigation process to homeowners, managing expectations, and collecting required work authorizations.
• Digital Documentation: Accurately document project progress using mobile job-management software (uploading photos, moisture readings, psychrometric logs, and daily progress notes).

Qualifications & Requirements

• Experience: Minimum 1-2 years of hands-on emergency mitigation experience (Water/Fire/Mold) with proven field leadership skills.
• Certifications: IICRC WRT (Water Damage Restoration) certification highly preferred; ASD or FSRT certifications are a strong plus (Paid company training available for top candidates).
• Physical Ability: Must be comfortable working in tight spaces (crawls, attics) and able to lift up to 50 lbs regularly.
• Drive & Flexibility: Must have a valid driver's license with a clean record and a willingness to participate in an on-call emergency rotation.
• Skills: Excellent communication, a sharp eye for detail, and strong problem-solving skills under pressure.

Compensation & What We Offer

• Competitive Earnings ($50,000 - $60,000 Target): Reliable base wage, substantial overtime pay during high-volume periods, and direct job-performance bonuses.
• Benefits Package: Health, Dental, and Vision insurance available following a standard waiting period.
• Paid Time Off (PTO): Earned vacation time and paid holidays.
• Career Growth: Clear progression paths from Crew Lead to Mitigation Project Manager or Operations leadership.
• Gear & Vehicles: Complete uniform supply, specialized industry tools, and dedicated company production vehicles provided for site visits.