Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)

JPMorganChase; Tempe (AZ); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading financial services firm as a Servicing Travel Advisor III in Tempe, AZ. You will help customers plan and book luxury travel while resolving issues and ensuring a seamless experience. This remote role requires strong problem-solving skills and a passion for the travel industry.

Benefits

Health Coverage

Wellness Centers

Retirement Plans

Tuition Reimbursement

Mental Health Support

Financial Coaching

Qualifications

• At least two years of experience in the travel industry.
• Proficiency in GDS and self-booking tools.

Responsibilities

• Respond to customer inquiries related to travel arrangements.
• Negotiate effectively with vendors and external customers.
• Assist other Travel Advisors with questions and best practices.

Skills

Communication

Problem-Solving

Time Management

Interpersonal Skills

Education

High School Diploma

Tools

GDS

Microsoft Office

Job description

Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)

Join to apply for the Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ) role at JPMorganChase

Job Description

You are passionate about the travel industry, enjoy problem-solving, and share our goal: to help customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while advancing your career!

As a Travel Advisor, you will support both internal and external customers with travel reservations and complex issues. You will demonstrate problem-solving skills, function as a service specialist, and take steps to recognize, research, and resolve issues through diagnosis and discussion, focusing on service excellence. You will proactively negotiate with external providers to resolve issues, minimize costs, and ensure a seamless customer experience.

Job Responsibilities

• Respond to customer inquiries related to travel arrangements, focusing on short-term and long-term solutions, advocating for the company and the customer, and resolving root causes.
• Collaborate with internal teams to troubleshoot, learn, and deliver timely, accurate resolutions.
• Maintain knowledge of all client programs, products, procedures, and support various online booking tools and websites.
• Negotiate effectively with vendors and external customers to reach acceptable resolutions, including issues with loyalty points, redemptions, program exceptions, and fee waivers.
• Maintain high call quality, confidentiality, and keep supervisors informed of significant issues, taking corrective actions or suggesting alternatives.
• Assist other Travel Advisors with questions, coach on best practices, monitor errors, escalations, and customer exceptions, and update tracking databases.
• Provide energetic, professional service and foster positive relationships with customers and departments to enhance quality and service levels.

Required Qualifications, Capabilities, And Skills

• High School Diploma or equivalent
• At least two years of experience in the travel industry, with proficiency in GDS and self-booking tools
• Effective communication and interpersonal skills for managing customer issues
• Knowledge of Microsoft Office (Excel, Word, Outlook) and ability to learn technical concepts quickly
• Excellent time management and multi-tasking skills, with proficiency in multiple screens in an online environment
• Ability to work independently and as part of a team
• Must reside within a 1-hour commute of Tempe, AZ, and be willing to work varied hours including nights and weekends

Shift / Schedule Information

Work schedules vary. Candidates must be willing to work during operating hours, including evenings and weekends. Training hours may differ from regular hours and will be scheduled accordingly.

About Us

JPMorgan Chase is a leading financial services firm committed to helping households and small businesses achieve their financial goals through diverse products. Our mission is to create engaged, lifelong relationships by putting customers first. We also support small businesses, nonprofits, and cities with tailored financial solutions.

We offer a competitive total rewards package, including base salary, potential commissions, and discretionary incentives based on individual performance. Benefits include health coverage, wellness centers, retirement plans, childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details will be provided during the hiring process.

We value diversity and inclusion and are an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or other protected attributes. We provide reasonable accommodations for religious practices and health-related needs.