Servicing Support Specialist

U.S. Bank; Irving (TX); Hybrid; USD 69,285,000 - 92,256,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

11 paid holidays

Job summary

U.S. Bank is seeking a Priority Assets Case Manager to partner with internal teams and external counsel on loans with property issues, such as violations and receiverships. You will conduct research, analyze accounts, and prepare well-written case summaries to keep leadership informed.

The role requires 5+ years in administrative support, strong communication, and mortgage servicing experience. This hybrid position offers in-office and remote work with a focus on timely resolution and risk

Qualifications

• High school diploma or equivalent.
• Five or more years of experience in administrative support activities.
• Mortgage servicing or default experience preferred.
• Strong communication and analytical skills.

Responsibilities

• Engage default firms to protect U.S. Bank’s interest
• Manage cases within the Priority Assets inventory as assigned by Manager
• Perform research and analysis of accounts for settlement authority, resolution strategy, and check requests
• Monitor legal issue populations with emphasis to resolve issues in timely manner
• Escalate any issues that cause liability to the Bank
• Participate in conference calls with default firms, partnering business lines, and leadership team
• Create and maintain case summaries on each file within population

Skills

Analytical thinking

Organization and time management

Verbal and written communication

Self-motivated

Attention to detail

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Priority Assets Case Manager will be responsible for partnering with internal business lines, internal law division and external law firms regarding loans with property issues such as violations, demolitions, receiverships and property disputes. They will provide analytical support in these matters including collaborating with foreclosure counsel on the loans active in foreclosure, as well as hiring legal counsel to ensure U.S. Bank is properly represented on matters where collateral may be affected. The Priority Assets Case Manager performs research, analysis, and maintains well‑written case summaries to ensure business line visibility and understanding of the issues at hand. The Priority Assets Case Manager will be comfortable communicating with all levels of management and ensures attorney‑client work privilege is always maintained. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work.

Essential Functions:

• Engage default firms to protect U.S. Bank’s interest
• Manage cases within the Priority Assets inventory as assigned by Manager
• Perform research and analysis of accounts for settlement authority, resolution strategy, and check requests
• Monitor legal issue populations with emphasis to resolve issues in timely manner
• Escalate any issues that cause liability to the Bank
• Participate in conference calls with default firms, partnering business lines, and leadership team
• Work various reports to provide insight of loan population to partnering business lines and leadership team
• Create and maintain case summaries on each file within population

Basic Qualifications

• High school diploma or equivalent
• Five or more years of experience in administrative support activities

Preferred Skills/Experience

• 3-5 years experience in mortgage servicing, with at least some default(foreclosure) servicing experience.
• Demonstrated experience in resolving property-related issues through property preservation and violation management.
• Self Driven and highly motivated
• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail
• Strong organization and time management skills
• Strong Problem-Solving and analytical skills

This position follows a hybrid work schedule with approximately 60% in‑office attendance at one of the posted hub location If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.