Servicing Specialist

The Farm Credit System; Burgaw (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

401(k) plan with company match

Paid time off

Job summary

AgCarolina Farm Credit is seeking a Servicing Specialist in Burgaw, NC to support loan origination, accounting, and servicing activities. You'll ensure accuracy, regulatory compliance, and strong member service while collaborating across teams.

The role emphasizes attention to detail, adaptability, and customer focus, with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• Requires education/experience equivalent to an Associate’s degree in Business Administration, Agriculture, Economics, or Finance.
• Demonstrates strong analytical, judgment, and written/oral communication skills.
• Ability to collaborate, manage time, and meet deadlines in a fast-paced environment.

Responsibilities

• Monitor CRM queues for loan origination and closings.
• Maintain accurate digital and physical security and loan documentation.
• Perform loan accounting, servicing tasks, and ledger entries.
• Monitor system reports and enforce internal controls and policies.
• Manage collateral files, including Deed of Trust releases and UCC filings.

Skills

Analytical skills

Communication skills

Time management

Data entry

Education

Associate’s degree in Business Administration, Agriculture, Economics, or Finance

Tools

Microsoft Office Suite

Job description

Servicing Specialist – Burgaw, NC

Are you passionate about supporting agriculture and rural communities? Do you thrive in a fast-paced, relationship-driven environment where collaboration, accuracy, and adaptability are essential? If so, we want to hear from you.

As a Servicing Specialist at AgCarolina Farm Credit, you will support loan origination, loan accounting, and servicing activities. This role plays a key part in delivering exceptional service to our members and internal partners while ensuring internal controls, regulatory compliance, and operational excellence. You’ll work as part of a team that values teamwork, flexibility, attention to detail, and service to agriculture and rural communities.

What You’ll Do

• Support loan origination by monitoring CRM queues, coordinating internal loan closings, verifying approvals and documentation, and completing post-closing follow-up
• Maintain accurate digital and hard-copy security files, ensuring all documentation is complete and current
• Perform loan accounting and servicing activities, including transaction processing, deposits, daily balancing, payment processing, and general ledger entries
• Monitor system reports, resolve errors, and ensure internal controls, policies, and procedures are followed
• Maintain collateral insurance and security files, including Deed of Trust releases and UCC continuations or terminations

What We Value

• Customer Focus – Delivering responsive, professional service to our members and teammates
• Collaboration – Building strong partnerships across branches and departments
• Excellence – Demonstrating accuracy, accountability, and attention to detail
• Growth – Encouraging learning, adaptability, and continuous improvement

What We’re Looking For

• Education and/or experience equivalent to an Associate’s degree in Business Administration, Agriculture, Economics, or Finance
• Strong analytical, judgment, and communication (oral and written) skills
• Ability to work collaboratively while demonstrating initiative and self-direction
• Strong time-management skills with the ability to prioritize and meet deadlines
• Valid Driver’s License with the ability to travel for Association business, including commuting to the branch by opening and closing times
• Ability to handle high-stress situations professionally
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to efficiently navigate multiple software systems and internal platforms
• Understanding of data security, confidentiality, and proper system usage
• Accurate and efficient data entry ski lls

Our Commitment

• Competitive base pay, and eligibility for incentive pay based on personal and Association performance
• Comprehensive benefits (medical, dental, life, LTD, and others) effective the first day of the month following your date of hire
• Maternity, Paternity, and Caregiving Leave, because we care about our employees and know they have responsibilities outside of work
• A market-leading 401(k) plan (with a dollar-for-dollar match on the first 6% you defer, plus an AgCarolina discretionary contribution)
• Paid Time Off, plus 13 paid holidays annually
• Training and professional development opportunities, and defined career pathways for many roles
• Meaningful work that allows one to make a difference in agricultural and rural communities and to develop professionally
• Opportunities for work-life balance that includes employee appreciation and family events
• A great work environment with colleagues who have a shared commitment to our core values
• Opportunities for everyone to think and act like a leader, regardless of the position you hold
• A comprehensive wellness plan: we recognize that our greatest asset is our people—and for our people to perform at their best, they must be healthy and well.

AgCarolina Individual Competencies

• Communicates Effectively
• Action-Oriented
• Makes Good Decisions
• Collaborates
• Focuses on Our Members
• Welcomes Everyone and Treats Them Fairly
• Leadership

Interview Process

• Phone Screen with AgCarolina HR Representative
• In-person interview

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.