Servicing Loan Transfer Coordinator

Member First Mortgage, LLC; Grand Rapids (MI); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading mortgage provider is seeking a Servicing Loan Transfer Coordinator for their remote team. This pivotal role involves coordinating new acquisitions, auditing loan transfers, and requires strong member service skills. Ideal candidates will have 3-5 years of related experience and a high school education. Join a dynamic team focused on exceptional service and employee growth.

Benefits

Generous healthcare packages

Employer paid short-term and long-term disability

Employer paid Life Insurance

100% Employer paid Vision

401K Plan with match

20 days PTO - no waiting periods!

Fun and collaborative team environment

Qualifications

• 3-5 years of similar or related experience.
• Strong relationship-building and member service skills.
• Ability to work independently with strong attention to detail.

Responsibilities

• Coordinates new acquisitions with affiliate credit unions.
• Conducts pre-boarding audits of newly boarded sub-servicing loans.
• Assists with auditing and setting up Escrow tax buckets.

Skills

Relationship-building

Member service skills

Attention to detail

Time management

Communication skills

Ability to work independently

Education

High school education or GED

Job description

Job Details

Job Location: Remote - Grand Rapids, MI

Salary Range: Undisclosed

Description

Member First Mortgage is seeking a Servicing Loan Transfer Coordinator for our growing New Loan Servicing department! If you thrive in a fast-paced environment, are motivated by building relationships through exceptional customer service, and get excited at the thought of learning something new each day, then this may be the opportunity you have been waiting for and an excellent chance to join our award-winning team recognized as a Best and Brightest company to work for in the nation!In this position you would be responsible for coordinating new acquisitions and representing the Servicing Department in all new and sub-servicing portfolio conversions associated with new affiliate credit unions, as well as onboarding sub-serviced loans closed by owner and affiliate credit unions.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun and collaborative team environment

Qualifications

Responsibilities:

• Coordinates new acquisitions with affiliate credit unions, as well as assists the New Loan Acquisitions Manager with delegating tasks to conversion team.
• Conducts pre-boarding audits of newly boarded sub-servicing loans and newly boarded sub- servicing loan portfolio conversions. Pre-boarding audits include, but not limited to, verifying the accuracy of the loan-level data, ensuring documents needed to service the loan are provided by investor, as well as loans are imported into the servicing system on the effective date servicing activities are to begin.
• Responsible for assisting with auditing and setting up Escrow tax buckets for new loan setup.
• Secondary backup for the New Loan Specialist, as well as for auditing the on-boarding of new/sub-serviced loans.
• Archive sub-service stored documents into the appropriate document systems.

Experience:Three years to five years of similar or related experience.

Education:A high school education or GED.

Qualifications:

• Strong relationship-building and member service skills
• Ability to listen and communicate clearly and effectively, both verbally and in writing
• Ability to work independently
• Strong attention to detail
• Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously.

Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.

Work Environment: While performing the duties of this job, the employee regularly works in a remote office setting.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!