Servicing Default Prevention Specialist I Houston Office

Longbridge Financial; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Servicing Default Prevention Specialist I to join their team. This entry-level role involves assisting borrowers and heirs with loan resolution options through effective communication and customer service. The ideal candidate will possess strong multitasking abilities and attention to detail, ensuring compliance with FHA and investor requirements. The position requires working in the office from Monday to Friday, starting at 7:30 AM. This is a fantastic opportunity to kickstart your career in the mortgage industry while making a meaningful impact on clients' financial situations.

Qualifications

• Preferred mortgage experience, but not required.
• Must have excellent communication and customer service skills.

Responsibilities

• Handle calls to assist borrowers with loan resolution options.
• Educate on workout options to avoid foreclosure.

Skills

Communication Skills

Customer Service Skills

Attention to Detail

Multitasking

Integrity and Trust

Education

Mortgage Experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Internet Explorer

Job description

Job Description

Servicing Default Prevention Specialist I is an entry level position in Servicing Default Prevention. This position will be responsible for handling outbound and inbound calls as necessary to assist borrowers or heirs and explain their options on loan resolution. This includes proactively reviewing loans to determine workout solutions for borrower or heirs in difficult situations.

Primary Job Duties:

1. Handle outbound/inbound calls as necessary to assist borrowers or heirs in default education and explain their options on loan resolution in compliance with FHA or investor requirements.
2. Communicate with borrowers or heirs to assist where needed by engaging the subservicer to ensure the best customer service.
3. Effectively work with subservicer to ensure any escalated borrower situations are resolved.
4. Educate borrowers or heirs on all workout options to include Repayment Plans, At-Risk Extensions, Short Sale, or Deed-In-Lieu for foreclosure avoidance.
5. Communicates regularly to interrelated departments within the company to successfully serve the customer, both internal and external.
6. Analyze and respond timely to subservicer or investor requests for workout solutions as needed.
7. Communicates any issues with upper management that may put Longbridge or its investors at reputational risk.
8. Skip tracing to locate borrowers, alternative contacts, or heirs.
9. Analyze and respond timely to subservicer on data reconciliation and exception reporting.
10. All work efforts are to be documented in the Bridge Online Servicing Solutions (BOSS) system.

Qualifications:

1. Any mortgage experience is preferred but not required
2. Precise attention to detail
3. Ability to multitask and work well under pressure
4. Excellent communication and customer service skills
5. Skilled in the use of computers and related software applications, specifically Internet Explorer, Microsoft Outlook, Microsoft Excel and Word
6. High level of integrity and trust
7. Must be able to work in the office Monday - Friday start time 7:30am -