Services Trainer & Technical Writer - Data Center Solutions

nVent; Sioux Falls (SD); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative company in the electrical solutions sector is seeking a dynamic individual to lead training initiatives for data center products. This role offers the chance to work remotely while conducting impactful training sessions, developing engaging materials, and collaborating with diverse teams to enhance customer satisfaction. The company fosters a culture of growth, diversity, and community support, making it an exciting opportunity for those looking to advance their careers in a supportive environment. If you're passionate about education and technology, this position is perfect for you.

Benefits

Comprehensive benefits package

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Community support programs

Employee philanthropy initiatives

Innovative company culture

Career advancement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions on data center products.
• Develop training materials including manuals and presentations.
• Collaborate with teams to identify customer training needs.

Skills

Excellent communication skills

Presentation skills

Problem-solving skills

Technical writing

Training development

Education

Bachelor's degree in a related field

Equivalent work experience

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package, including medical, dental, vision, and 401(k) with company match
5. Commitment to community support and employee philanthropy through matching programs
6. Innovative and inclusive company culture that values diversity and employee well-being

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and create customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in a technical training role within the electrical solutions industry
2. Familiarity with data center products and technologies
3. Strong organizational skills and attention to detail
4. Ability to create engaging training content that resonates with diverse audiences
5. Previous experience in a remote work environment