Services Trainer & Technical Writer - Data Center Solutions

nVent; Pittsburgh (Allegheny County); Remote; USD 120,000 - 170,000; Full time

Job summary

This innovative firm is seeking a dynamic individual to lead technical training for customers on data center products. The role offers an exciting opportunity to develop and deliver engaging training materials, collaborate with sales teams, and enhance customer satisfaction through effective training programs. With a commitment to career advancement and a flexible remote work environment, this position is perfect for someone passionate about education and technology. Join a company that values integrity and community involvement, and make a meaningful impact in the electrical solutions industry.

Benefits

Comprehensive Benefits Package

401(k) with Company Match

Tuition Reimbursement

Flexible Travel Requirements

Community Involvement Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office with flexible travel requirements
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community involvement and support for employee philanthropic activities
6. Engaging and innovative work culture focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required
5. Ability to work independently and balance multiple training sessions simultaneously

How to Stand Out (Preferred Qualifications):

1. Experience in a similar role within the electrical solutions industry
2. Familiarity with data center products and their applications
3. Proficiency in developing engaging training materials and programs
4. Strong organizational skills and attention to detail
5. Experience working remotely and managing time effectively