Services Trainer & Technical Writer - Data Center Solutions

nVent; Palo Alto (CA); Remote; USD 76,000 - 142,000; Full time

Job summary

An established industry player is seeking a dynamic individual to conduct technical training for customers on their innovative data center products. This role involves developing training materials, providing mentorship, and ensuring customer satisfaction through effective training programs. The ideal candidate will possess excellent communication skills and a strong background in technical training. With a commitment to innovation and customer service, this position offers the opportunity to make a significant impact in a collaborative environment while working remotely. Join a team that values integrity and fosters growth through diversity.

Benefits

Medical, Dental, and Vision Plans

401(k) Retirement Plan with Company Match

Tuition Reimbursement

Paid Time Off including Volunteer Time

Well-being Program

Life Insurance

Short-term and Long-term Disability Benefits

Accident Insurance

Legal & Identity Theft Protection

Qualifications

• Experience in providing technical training and technical writing.
• Ability to develop training materials and deliver presentations.

Responsibilities

• Conduct onsite training sessions for customers on data center products.
• Develop and deliver training materials including manuals and presentations.
• Collaborate with sales and customer service to identify training needs.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-solving Skills

Education

Bachelor's Degree in a Related Field

Job description

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION :

• Conduct onsite training sessions for key customers on the installation, operation, and maintenance of our data center products.
• Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations.
• Provide technical writing, support, and mentorship to customers during the installation and maintenance processes.
• Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs.
• Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness.
• Maintain up-to-date knowledge of our products and services to provide accurate and relevant training.
• Collect and analyze customer feedback to continuously improve training programs and materials.
• Travel to customer locations as the need arises to deliver onsite training.
• While we have this role posted in multiple locations, we will only be making 1 hire

YOU HAVE :

• Bachelor's degree in a related field or equivalent work experience.
• Validated experience providing technical training and technical writing, preferably in a customer-facing role.
• Excellent communication, presentation, and problem-solving skills.
• Ability to work independently and balance multiple training sessions simultaneously.
• Willingness to travel an average 10-50% to customer locations as needed. A valid driver's license is required.
• Ability to work 100% remotely from a home office.

WE HAVE :

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

• Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
• Commitment to strengthen communities where our employees live and work

We encourage and support the philanthropic activities of our employees worldwide

• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being :

Innovative & adaptable

• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees

Pay Transparency

nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.

This position is posted in multiple locations and as such, the expected job-based pay scale may vary based on the location per the table below :

Compensation Range :

Geographic Region A : $76,000.00 - $141,100.00

Geographic Region B : $83,500.00 - $155,200.00

Geographic Region C : $91,100.00 - $169,300.00

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes :

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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