Services Technician- 8 am start

Insight Technology; Hanover Park (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Services Technician where you will play a crucial role in configuring and servicing IT devices. This position offers a unique opportunity to grow your skills in a supportive environment that prioritizes people. You will be responsible for deploying software, troubleshooting hardware issues, and ensuring quality control, all while contributing to a culture that values diversity and inclusion. If you're eager to advance your career in technology and make a positive impact, this is the perfect opportunity for you.

Benefits

Medical Benefits

Sick Time

Retirement Plans

Teammate Resource Groups

Qualifications

• Experience with hardware troubleshooting for laptops and desktops.
• Knowledge of imaging software and vendor diagnostics is essential.

Responsibilities

• Perform configuration, modification, and repair of IT devices.
• Deploy images and customize software based on work instructions.
• Identify and troubleshoot system hardware problems.

Skills

Windows OS

Hardware Troubleshooting

LAN/WAN Knowledge

Basic Scripting

PCs and Server Software

Education

Bachelor's Degree

A+ Certification

Vendor Hardware Certification

Tools

SAP

Excel

Imaging Software (Ghost, MDT, SCCM)

Job description

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Location: You will have the opportunity to work in Hanover Park, IL

Hours: 8 am - 4:30 pm

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

What to Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, including sick time after 90 days and access to our retirement plans.

About the role

The Services Technician performs configuration, modification, repair, testing, and/or servicing on IT devices, including hardware, peripherals, and software configuration. Responsibilities include:

1. Deploy images and customize software based on provided work instructions.
2. Identify and troubleshoot system hardware problems.
3. Perform Quality Control inspections.
4. Provide Labs Management with reports on daily and/or weekly productivity.
5. Manage time efficiently to utilize resources including parts, tools, inventory, and own time.
6. Navigate through SAP and Excel used for order processing.
7. Be AmbITious: This opportunity is about your current role and future growth. Bring your hunger, heart, and harmony to Insight for continuous upskilling, promotions, and career elevation.

What we’re looking for

• Bachelor's degree (BA/BS) or 2 years of related experience or training; or equivalent education and experience. Experience with PCs, messaging, and server software is required. Knowledge of LAN/WAN and basic scripting is a plus.
• Extensive knowledge of Windows OS, vendor diagnostics, imaging software like Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience, including laptops and desktops from Tier One vendors.
• Familiarity with vendor websites for updates and engineering changes on Tier One products (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification required. Minimum of one year bench and/or on-site technical experience.

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• 14,000+ engaged teammates
• $1.4M+ in charitable contributions in 2023 globally

We are a people-first company that believes in unlocking the power of people and technology to accelerate transformation and achieve results. Our core values of Hunger, Heart, and Harmony guide us in building relationships and making a positive impact in our communities.

Insight is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, or any other protected characteristic.

The above summary provides an overview of the job duties and work environment. For detailed physical demands and environment, click here.

Insight is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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