Services Technical Consultant

Dayforce, Inc.; United States; On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Stock Purchase Plan

Job summary

Dayforce US, Inc. is seeking a Services Technical Consultant to guide clients through the lifecycle of flat file integrations within Dayforce HCM implementations. You will coordinate stakeholders across North America to ensure successful go-lives and delivery of export files.

You will collaborate with subject matter experts across file types while managing multiple projects and delivering an exceptional customer experience throughout the implementation lifecycle.

Qualifications

• Bachelor's degree or equivalent experience.
• Five or more years of experience in Human Capital Management (HCM) consulting.
• Strong client relationship management skills.
• Ability to manage multiple projects and clients simultaneously while balancing competing priorities.
• Excellent organizational, communication, collaboration, and consulting skills.
• Ability to lead and facilitate client workshops and working sessions.
• Ability to communicate technical concepts clearly and concisely using business language.
• Understanding of common Human Capital Management (HCM) business practices.

Responsibilities

• Provide consulting services to clients.
• Translate client requirements into flat file requirements.
• Meet with offshore teams to review mapping documents for file development.
• Manage internal stakeholders, including Project Managers, Project Sponsors, Services Consultants, and Mappers, as well as external stakeholders, including clients and vendors, to deliver export files.
• Identify and communicate project risks.
• Analyze export files, research issues, and determine the appropriate course of action.
• Manage the end-to-end delivery of export files throughout the implementation lifecycle.

Skills

HCM consulting

Client relationship management

Multi-project management

Excellent communication

Workshop facilitation

Technical writing

Education

Bachelor's degree or equivalent experience

Job description

About the Opportunity

The Technical Services team guides clients through the lifecycle of delivering third‑party flat file integrations as part of an overall Dayforce HCM implementation.

Our team helps clients achieve a successful go‑live experience by coordinating key internal and external stakeholders to complete the activities required to transmit business‑critical data, including benefits enrollment, COBRA, payroll contributions, and HR demographic information, to their vendors when they go live with their new HCM system.

As a Services Technical Consultant, you will be part of a business segment team, or pod, comprised of Consultants supporting client implementation projects across North America. You will collaborate with subject matter experts across various file types while leveraging the expertise of the broader Technical Services team. We are looking for experienced consultants who can confidently manage multiple flat file integrations across multiple implementation projects while delivering an exceptional customer experience.

What You’ll Get to Do

• Provide consulting services to clients.
• Translate client requirements into flat file requirements.
• Meet with offshore teams to review mapping documents for file development.
• Manage internal stakeholders, including Project Managers, Project Sponsors, Services Consultants, and Mappers, as well as external stakeholders, including clients and vendors, to deliver export files.
• Identify and communicate project risks.
• Analyze export files, research issues, and determine the appropriate course of action.
• Manage the end‑to‑end delivery of export files throughout the implementation lifecycle.

Skills and Experience We Value

• Bachelor's degree or equivalent experience.
• Five or more years of experience in Human Capital Management (HCM) consulting.
• Strong client relationship management skills.
• Ability to manage multiple projects and clients simultaneously while balancing competing priorities.
• Excellent organizational, communication, collaboration, and consulting skills.
• Ability to lead and facilitate client workshops and working sessions.
• Ability to communicate technical concepts clearly and concisely using business language.
• Understanding of common Human Capital Management (HCM) business practices.

What Would Make You Stand Out

• Experience working with SaaS or cloud‑based software solutions, including HRIS systems.
• Working knowledge of payroll contribution, benefits eligibility, and HR export files.
• Ability to read technical vendor specifications and analyze vendor feedback.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vision, and life insurance. Dayforce employees are also eligible to participate in a 401(k) plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.