Services Specialist 9-12 - Centralized Intake Unit - Kent County

State of Michigan; Grand Rapids (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The State of Michigan is seeking an intake specialist for the Centralized Intake unit in Grand Rapids. You will answer hotline calls reporting abuse or neglect of children and vulnerable adults, documenting information from callers under strict timelines and in accordance with law and policy.

This role may offer remote/hybrid scheduling for a period, with equipment provided. You will work on-site at the Grand Rapids location and participate in shift preference ranking during interviews.

Qualifications

• Strong communication and interviewing skills.
• Ability to document information accurately under tight timelines.
• Comfort with handling sensitive information.

Responsibilities

• Answer calls to the MDHHS Centralized Intake hotline for reports of abuse, neglect, and exploitation of children and vulnerable adults.
• Document caller information and interview details in required systems.
• Enter and verify information in MiSACWIS and MiAIMS per procedures.
• Rank shift preferences during interview phase as part of flexible scheduling.

Skills

Effective communication

Empathy

Data entry

Phone screening

Tools

MiSACWIS

MiAIMS

MDHHS systems

Job description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

Position functions as an intake specialist assigned to the Centralized Intake (CI) unit. Employees in this position will answer calls received on the MDHHS Centralized Intake hotline for reports of the abuse, neglect and exploitation of children and vulnerable adults. The employee will document complaint information obtained from callers during phone interviews as well as information obtained from multiple information systems and resources, working under strict timelines and in accordance with law, policy and operational procedures. Complaints regarding the welfare of children will be entered into the Michigan Statewide Automated Child Welfare Information System (MiSACWIS). Complaints regarding the welfare of adults will be entered into the Michigan Adult Integrated Management System (MiAIMS).

Position Description (9-P11), Services Specialist 12 Position Description, & Job Specification

This position is located at the 5303 28th Street Court, SE STE A, Grand Rapids, MI 49546. However, for a limited time, this position may currently work a remote/hybrid schedule. Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

This position is not eligible for the children's protective services/foster care program rate, but is classified as a Services Specialist in CPS (you will be doing CPS Intake). The Centralized Intake Unit has many different shift schedules. You will be asked to rank your shift preferences at the time of interview.

Any candidate hired as a Services Specialist in a protective services, foster care services, or adoption services position must successfully complete an eight week pre-service training program that includes a total of 270 hours of competency-based classroom and field training. The employee will also be required to pass a competency based performance evaluation which shall include a written examination. Additionally, the employee must successfully complete a minimum number of hours of in-service training on an annual basis.

Pay negotiations within the classification pay range will only be considered based on your current employment earnings and/or relevant position specific experience.

YOUR APPLICATION FOR ANY POSITION DOES NOT GUARANTEE YOU WILL BE CONTACTED BY THE DEPARTMENT/AGENCY FOR FURTHER CONSIDERATION. ONLY THOSE APPLICANTS INTERVIEWED WILL BE NOTIFIED OF THE RESULTS. The department reserves the right to take down the posting when an adequate number of applicants apply.

MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

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