Services Manager

E&H Hardware Group, LLC; Wooster (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading company in hardware services is seeking a Services Manager to lead the Outdoor Power Equipment, Plumbing, Handyman, and Rental Services. In this role, you will drive operational excellence and ensure customer satisfaction while fostering team development and managing daily operations. Ideal candidates will have proven experience in the relevant sectors and strong leadership skills.

Qualifications

• Experience in Outdoor Power Equipment, Plumbing & Handyman services preferred.
• Ability to lead and manage diverse teams.
• Knowledge of ERP systems like Epicor/Eagle.

Responsibilities

• Oversee daily operations across various service departments.
• Ensure top-tier customer satisfaction across all service lines.
• Hire, train, and mentor technicians and support staff.

Skills

Sales

Customer Service

Team Leadership

Organization

Tools

ERP systems

Microsoft Office

Job description

1 month ago Be among the first 25 applicants

E&H Hardware Group, LLC provided pay range

This range is provided by E&H Hardware Group, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Job Description

Position Summary

The Services Manager – Outdoor Power Equipment, Plumbing & Handyman, and Rental Services is responsible for leading and managing all aspects of these business units across all current and future store locations. This includes overseeing OPE services, Rental Program, and Plumbing & Handyman. The manager drives operational excellence, team development, customer satisfaction, and profitability.

Major Responsibilities:

Operations & Business Management

• Oversee daily operations across Outdoor Power Equipment (OPE), Plumbing, Handyman, and Rental departments, including scheduling, inventory management, ordering materials, and quality control.
• Responsible for meeting operating profit targets for each service category.
• Monitor and manage accounts receivable/payable, payroll, staffing, and vendor relationships.
• Ensure vehicle, equipment, and tool compliance with safety and company standards.
• Maintain accurate job costing, track labor and material use, and provide feedback to sales and service teams.
• Support the growth of each service area by identifying opportunities and expanding service offerings.
• Utilize the internal assets of people and/or equipment to support company repair and maintenance initiatives.
  
  
  

Core Values Integration

• Promote and embody E&H Hardware Group’s core values in all aspects of the role:
• Helpful: Ensure services deliver outstanding value to customers.
• Local Relationships Built on Trust: Foster trust with customers and the community through reliable and ethical service delivery.
• Focused, Steady, and Forward Thinking: Maintain a disciplined approach while proactively identifying opportunities for growth and improvement.
• Prioritizing Company and Mission Over Self: Lead with humility and a commitment to the organization’s mission.
• Resourceful and Enterprising: Innovate and adapt to achieve operational excellence.
  
  
  

Customer Service

• Ensure top-tier customer satisfaction across all service lines.
• Resolve customer issues and complaints efficiently, including service callbacks or warranty issues.
• Collaborate with store team members to uphold all satisfaction and quality metrics.
  
  
  

Team Leadership

• Hire, train, and mentor technicians and support staff in all service categories.
• Conduct weekly staff meetings and ongoing safety and technical training.
• Provide guidance and support on job sites for troubleshooting, training, and quality checks.
• Promote a culture of safety, performance, and accountability.
  
  
  

Compliance & Safety

• Keep all licenses, certifications, and permits up to date.
• Report any vehicle or job site incidents to HR immediately.
• Ensure OSHA compliance and conduct regular safety training and audits.
• Coordinate with HR to manage legal and regulatory matters.
  
  
  

Scheduling & Logistics

• Manage service schedules for all technicians across OPE, plumbing, and handyman services.
• Oversee rental inventory movement and delivery schedules to job sites or customers.
• Ensure timely delivery and readiness of equipment and materials for installs and jobs.
• Monitor and maintain technician vehicles for compliance and readiness.
  
  
  

Other Duties

• Negotiate vendor contracts for materials, equipment, and service partnerships.
• Support store teams in achieving company-wide goals.
• Drive customer loyalty through exceptional service and follow-up.
• Protect company assets and enforce all safety and operational procedures.
• Perform other duties as assigned by executive leadership.
  
  
  

Job Requirements:

• Proven ability to lead, manage, and develop a diverse team of technicians and support staff.
• Experience in Outdoor Power Equipment, Plumbing & Handyman services, and Rentals is preferred.
• Knowledge of ERP systems such as Epicor/Eagle and service platforms like Service Fusion.
• Strong sales and customer service skills.
• High level of organization and ability to manage multiple priorities.
• Proficient in Microsoft Office (Excel, Word).
• Excellent written and verbal communication skills.
• Valid driver’s license and reliable transportation.
• Willingness to travel to all store locations and job sites.
• Ability to work flexible hours as needed to meet customer and business demands.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Retail

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