Services Key Account Manager - Data Center Solutions

nVent; Solon (OH); Remote; USD 105,000 - 234,000; Full time

Job summary

An established industry player is seeking a Services Key Account Manager to lead relationships with key data center clients. In this pivotal role, you will ensure timely service delivery, collaborate with internal teams to enhance service quality, and identify opportunities for upselling. Your expertise in key account management and technical project management will drive customer satisfaction and account growth. This position offers a dynamic work environment with a commitment to innovation and employee well-being, making it an exciting opportunity for those looking to make a significant impact in a global organization.

Benefits

Comprehensive Health Plans

Retirement Options

Employee Stock Purchase Plans

Tuition Reimbursement

Parental Leave

Volunteer Time

Well-being Programs

Qualifications

• Experience in training and key account management preferred.
• Ability to work remotely with approximately 25% travel.

Responsibilities

• Serve as the main point of contact for key data center clients.
• Develop and maintain positive relationships with customers.
• Conduct regular business reviews and provide performance insights.

Skills

Key Account Management

Technical Project Management

Customer Relationship Management

Presentation Skills

Problem Resolution

Education

Bachelor's Degree in a Related Field

Job description

Services Key Account Manager - Data Center Solutions

Join to apply for the Services Key Account Manager - Data Center Solutions role at nVent

Building a more sustainable and electrified world!

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What You Will Experience In This Position

1. Serve as the main point of contact for key data center clients regarding service-related matters.
2. Develop and maintain positive relationships with customers to understand their needs.
3. Ensure timely and high-quality service delivery to key accounts.
4. Collaborate with internal teams to resolve customer issues and improve service quality.
5. Find opportunities for upselling and cross-selling services.
6. Conduct regular business reviews and provide performance insights to clients.
7. Negotiate service agreements and renewals with key customers.
8. Monitor customer satisfaction and implement improvements based on feedback.
9. Develop strategic plans for account growth and retention.
10. Stay informed about industry trends and competitive service offerings.
11. Act as the Professional Services liaison between nVent and assigned key data center and networking (DNS) accounts, ensuring positive relationships and meeting business needs.
12. Develop business strategies that benefit both the company and assigned accounts in the data center (DNS) space.
13. Grow and be responsible for large, sophisticated accounts worldwide.

You Have

1. Bachelor's degree in a related field or equivalent work experience.
2. Experience in training, key account management, and technical project management is preferred.
3. Ability to work remotely from a home office with approximately 25% travel, mainly in the US but sometimes globally. A valid driver's license is required.
4. Knowledge in program/project management is preferred.
5. Skills in managing multiple tasks/projects and working independently.
6. Ability to develop and recommend solutions with maximum value.
7. Effective presentation and proposal development skills.
8. Professional resolution of quality and delivery concerns in a timely manner.

We Have

• A dynamic global presence offering career growth and impactful work.
• Leading electrical connection and protection solutions with a history spanning over 100 years, including brands like nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE.
• Our principal office in London and management in Minneapolis, US.
• A commitment to community involvement and employee well-being, including philanthropic activities and benefits supporting diverse needs.

Pay Transparency

Pay scales vary by location, with ranges from $105,000 to $234,000 depending on the region. Compensation may include annual incentives and other benefits.

Benefits

• Comprehensive health plans, retirement options, and employee stock purchase plans.
• Additional benefits like tuition reimbursement, parental leave, volunteer time, and well-being programs.

At nVent, we value diversity and inclusion, believing that our unique perspectives drive growth and innovation.