Services Key Account Manager - Data Center Solutions

nVent; Grand Rapids (MI); Remote; USD 105,000 - 195,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer relationships and drive service excellence. In this role, you will serve as the key liaison for major data center clients, ensuring their needs are met while delivering high-quality service. You will have the opportunity to develop strategic plans for account growth and retention, collaborate with internal teams, and negotiate service agreements. This position offers the chance to work remotely with some travel, allowing you to make a significant impact on client satisfaction and business success. Join a company that values innovation and integrity, and be part of a team that strives to create a secure world through inventive electrical solutions.

Benefits

Medical, dental, and vision plans

401(k) retirement plan with company match

Employee stock purchase plan

Tuition reimbursement

Paid time off including volunteer time

Well-being program

Legal & identity theft protection

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in key account management and technical project management preferred.

Responsibilities

• Serve as the main contact for key data center clients regarding service-related matters.
• Develop strategic plans for account growth and retention.

Skills

Key Account Management

Technical Project Management

Program Management

Presentation Skills

Problem Solving

Education

Bachelor's degree in a related field

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Serve as the main point of contact for key data center clients regarding service-related matters.
• Develop and maintain positive relationships with customers to understand their needs.
• Ensure timely and high-quality service delivery to key accounts.
• Collaborate with internal teams to resolve customer issues and improve service quality.
• Find opportunities for upselling and cross-selling services.
• Conduct regular business reviews and provide performance insights to clients.
• Negotiate service agreements and renewals with key customers.
• Monitor customer satisfaction and implement improvements based on feedback.
• Develop strategic plans for account growth and retention.
• Stay informed about industry trends and competitive service offerings.
• Act as the Professional Services liaison between nVent and assigned key data center and networking (DNS) accounts and ensure a positive relationship is maintained and their business needs are met.
• Develop business strategies that benefit both the company and assigned accounts in the data center (DNS) space.
• Grow and be responsible for large, sophisticated accounts around the world.

YOU HAVE:

• Bachelor's degree in a related field or equivalent work experience.
• Ideally, you will have experience in training, key account management, and technical project management.
• Will work remotely from a home office and travel 25% of the time on average (mainly in the US but at times globally). A valid driver's license is required.
• Knowledge in program/project management preferred.
• Skills in leading multiple tasks/projects along with the ability to work in a self-directed manner.
• Skills to consistently develop and recommend solutions with maximum value.
• Skills to develop and deliver effective presentations and proposals.
• Skills to effectively resolve quality and delivery concerns in a professional and timely manner.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.

• nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

• Commitment to strengthen communities where our employees live and work. We encourage and support the philanthropic activities of our employees worldwide. Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money.

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees.

Pay Transparency

nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.

This position is posted in multiple locations and as such, the expected job-based pay scale may vary based on the location per the table below:

Compensation Range :

Geographic Region A: $105,000.00 - $195,000.00

Geographic Region B: $115,500.00 - $214,500.00

Geographic Region C: $126,000.00 - $234,000.00

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.