Services Engineer

Paperless Parts, Inc.; Boston (MA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work option

Competitive compensation

Job summary

Paperless Parts is seeking a Services Engineer focused on integrations to connect the platform with customers’ CRM, ERP, and MES systems. You will design, develop, and deploy tailored integration solutions that scale across multiple deployments.

Based in Boston, MA or Encinitas, CA, this hybrid role requires up to 25% travel and offers a path to accelerate delivery methodologies while expanding reusable components and templates.

Qualifications

• Python expertise with hands-on coding to build integrations.
• REST APIs, web services, and modern integration architectures.
• Strong ability to lead technical discovery and translate requirements.

Responsibilities

• Lead end-to-end deployment of complex customer integrations.
• Gather requirements and translate into scalable technical roadmaps.
• Develop reusable integration components to improve delivery efficiency.

Skills

Python

APIs

System Integrations

Customer facing

Delivery leadership

Tools

Docker

Jenkins

AWS

SQL

Job description

Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Location: Boston, MA, or Encinitas, CA / Hybrid

Reports To: Services Engineering Manager

Employment Type: Full-Time

Travel: Up to 25%

The Opportunity

Customer Success is at the center of everything we do, and as a Services Engineer focused on integrations, you are the technical bridge connecting our customers to the platform. You will build and support integrations that connect Paperless Parts with our customers’ critical business systems, including CRM, ERP, and MES platforms. Your work directly empowers manufacturers by automating manual processes, improving data flow, and unlocking meaningful business insights.

In this role, you will become a subject matter expert on the Paperless Parts platform. You will partner directly with customers to design, develop, and deploy tailored integration solutions that are central to their success. Beyond individual customer deployments, you will actively contribute to our library of reusable capabilities, helping to scale our delivery organization and shape the future of our integration methodologies.

What Success Looks Like (First 6–12 Months)

Integration Delivery: Successfully lead the end-to-end technical deployment of multiple complex customer integrations within established project timelines.Technical Discovery: Autonomously lead discovery sessions to gather business requirements and translate them into scalable technical solutions.Framework Expansion: Develop and contribute new reusable integration components, templates, or tooling to improve team delivery efficiency and scalability.

Key Responsibilities

• Integration Delivery: Successfully lead the end-to-end technical deployment of multiple complex customer integrations within established project timelines.
• Technical Discovery: Autonomously lead discovery sessions to gather business requirements and translate them into scalable technical solutions.
• Framework Expansion: Develop and contribute new reusable integration components, templates, or tooling to improve team delivery efficiency and scalability.

Qualifications & Experience

Core Requirements

• Python Expertise: Strong hands‑on coding proficiency in Python to build custom software solutions and manage data flows.
• API & System Integrations: Demonstrated expertise utilizing REST APIs, web services, SQL, and modern integration architectures.
• Customer-Facing Execution: Proven ability to lead technical discovery, translate business requirements into technical roadmaps, and confidently communicate with executive stakeholders.
• Project Resiliency: Demonstrated track record of managing multiple concurrent technical delivery projects in a fast‑paced SaaS or tech environment.
• Location: Based in or able to easily commute to the Boston, MA office, or Encinitas, CA office, with a willingness to travel to customer sites up to 25%.

Preferred Qualifications

• Manufacturing Systems Background: Prior experience integrating SaaS applications with ERP, CRM, or specialized manufacturing systems.
• CI/CD Pipeline Experience: Familiarity with modern deployment tools and environments, including Docker and Jenkins.
• Cloud Hosting Experience: Familiarity with AWS services such as EC2, ECR, S3, and IAM.

Salary Range: $100,000 - $130,000

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

Paperless Parts Life

Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.

Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.

Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits: We value you and your family. With this in mind, full-time employees are provided:

100% coverage of health, dental, and vision for you and your dependent

Competitive compensation philosophy

Unlimited PTO

13+ paid holidays

Company-sponsored wellness stipend

Pre‑tax Commuter and FSA/Dependent Care FSA

401(k) plan

Employee recognition program

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affiantive Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Paperless Parts’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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