Services Coordinator I (Emerald Hill)

MidPen Housing; Scotts Valley (CA); On-site; USD 33,916 - 38,159; Full time

Benefits offered by this job

Dental, Vision, Life & Disability Insurance

403(b) Retirement Investment

Employee Education Reimbursement Program

FSA for Childcare, Medical, and Commuter Benefits

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing is hiring a Services Coordinator I based in Scotts Valley, California. In this role, you will facilitate educational and wellness programs, support residents' needs, and build community connections.

The ideal candidate should have a high school diploma, community service experience, and excellent communication skills. Responsibilities include program delivery, documentation, and providing exemplary customer service.

Qualifications

• 1 year experience in community development, social services or related field.
• Experience working with diverse populations.
• Experience in program implementation and coordination.

Responsibilities

• Deliver onsite programs and ensure compliance with standards.
• Conduct outreach to promote resident services.
• Provide crisis intervention for low-to-moderate situations.
• Maintain accurate records and ensure timely reporting.

Skills

Customer service orientation

Relationship and community-building skills

Problem-solving skills

Attention to detail

Excellent communication skills

Tech-savviness (Outlook, Teams, Salesforce)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non‑profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work in 2025.

Property Name: Emerald Hill

Property Type: Family

The Services Coordinator I facilitates educational, wellness, and asset‑building programs for MidPen residents, including after‑school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance. The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door‑to‑door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low‑to‑moderate situations and follow mandated reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property‑level needs assessments and follow‑up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Qualifications

Knowledge, Skills, and Abilities

• Demonstrated customer service orientation and strong relationship and community‑building skills to help new residents transition into their homes.
• Solid judgment, discretion, and problem‑solving skills when working with families and students.
• Desire to work with high needs and untapped populations.
• Strong attention to detail and organizational skills and demonstrated ability to work independently.
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements are determined based on resident/property population and will be applied accordingly.
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor.

Working Conditions

• Must be available to work 9:00 AM – 6:00 PM, Monday through Friday & a minimum of one but up to two or more evenings until 7:00 PM.
• Ability to travel between properties.

Physical Requirements

• Constantly perform desk‑based computer tasks, frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.

Education and Experience

• High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2‑year or 4‑year college degree preferred.
• Minimum of one (1) year experience working in any of the following related areas:
  • Families, adults, and youth in a diverse population
  • Youth (5‑12 age range) in a classroom or after school setting
  • Older adults/elderly support and service
• Experience supporting program and service implementation and coordination.
• Experience collaborating with local service providers preferred.

Pay Range

$24.62 – $27.70 Hourly – Pay based on applicable experience and qualifications.

Benefits

• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.