Services Coordinator I (Emerald Hill)

MidPen Housing Corporation; Scotts Valley (CA); On-site; USD 33,916 - 38,159; Full time

Benefits offered by this job

Health Insurance

Dental, Vision, Life & Disability Insurance

403(b) Retirement Investment

Employee Education Reimbursement Program

Paid Parental Leave

FSA for Childcare, Medical, and Commuter Benefits

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corporation is seeking a Services Coordinator I to facilitate educational and wellness programs for residents. Responsibilities include delivering onsite programs, conducting outreach, and collaborating with local agencies.

The ideal candidate has a strong customer service orientation and experience working with diverse populations. This position requires excellent communication skills and the ability to navigate language barriers. Competitive pay ranges from $24.62 to $27.70 hourly.

Qualifications

• 1 year of experience and/or training in community development, social services, or related field.
• Experience working with diverse families and youth.
• Experience in program implementation and coordination.

Responsibilities

• Deliver onsite programs ensuring compliance with standards.
• Conduct outreach to promote resident services.
• Provide crisis intervention and follow reporting procedures.
• Participate in property plan development.

Skills

Customer service orientation

Relationship building

Problem-solving skills

Attention to detail

Organizational skills

Bilingual communication

Technology proficiency

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office Suite

Outlook

Teams

Zoom

OneDrive

Job description

Property Name: Emerald Hill

Property Type: Family

Services Coordinator I

The Services Coordinator I facilitates educational, wellness, and asset-building programs for MidPen residents, including after-school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance. The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Qualifications

• Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes
• Solid judgment, discretion, and problem-solving skills when working with families and students
• Desire to work with high needs and untapped populations
• Strong attention to detail and organizational skills and demonstrated ability to work independently
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements are determined based on resident/property population and will be applied accordingly
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor

Working Conditions

• Must be available to work 9:00 AM - 6:00 PM, Monday through Friday & a minimum of one but up to two or more evening(s) until 7:00 PM
• Ability to travel between properties

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Education and Experience

• High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred.
• Minimum of one (1) year experience working in any of the following related areas:
  • Families, adults, and youth in a diverse population
  • Youth (5-12 age range) in a classroom or after school setting
  • Older adults/elderly support and service
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers preferred

Pay Range

$24.62 - $27.70 Hourly - Pay based on applicable experience and qualifications

Benefits and Compensation

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.