Services Coordinator

Diakon Lutheran Social Ministries; Pottsville (Schuylkill County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day 1 Benefits

Tuition Assistance – up to $15,000 ann

Paid Time Off

401(k) plan with employer match

Voluntary short-term disability

Long-term disability

Life insurance

Referral bonuses up to $3,000

Job summary

Diakon Lutheran Social Ministries is seeking a clerical/office support role to assist Community Services in Pennsylvania. The position involves coordinating Meals on Wheels routes, scheduling staff and volunteers, and maintaining client records. The role also handles telephone inquiries and emergency responses as needed.

Applicants should have at least an associate degree in a related field and a minimum of two years’ experience. A bachelor’s degree is preferred.

Qualifications

• Associate's degree in Human Services or related field (Bachelor’s degree preferred).
• Minimum of two years’ experience in related positions.

Responsibilities

• Support all programs of Community Services with a variety of duties.
• Schedule and assign staff and volunteers for Meals on Wheels routes and client home visits.
• Account for Meals on Wheels client 'no answers' and respond to emergency situations.
• Prepare client records and maintain file system in a timely manner.
• Receive and respond to telephone inquiries.

Education

Associate's degree in Human Services or related field

Bachelor’s degree in related field preferred

Job description

Diakon is one of the premier employers in Pennsylvania and Maryland. We are a non-profit organization which includes Diakon Child, Family, and Community Ministries and Diakon Affordable Housing.

General Responsibilities

• Responsible for performing a variety of duties supporting all programs of Community Services.


• Schedules and assigns staff and volunteers for the delivery of Meals on Wheels routes and client home visits.


• Accounts for Meals on Wheels client \"no answers\" and responds to emergency situations.


• Prepares client records and maintains file system in a timely manner.


• Receives and responds to telephone inquiries.

Education/Training

An Associate's degree in Human Services or a related field normally required. Bachelor’s degree in related field preferred.

Experience

A minimum of two (2) years’ experience in related positions normally required.

ADA

Ability to stand, bend, kneel, stoop, climb, push, and pull items weighing up to 25 lbs.; visual and auditory skills.; driver's license required

Compensation and Benefits

Diakon offers a competitive compensation and benefits package.

• Day 1 Benefits include medical, dental, vision, and prescription drug coverage.


• Tuition Assistance – up to $15,000 annually


• Paid Time Off


• 401(k) plan with employer match


• Voluntary short-term disability


• Long-term disability


• Life insurance


• Referral bonuses of up to $3,000.

Staff receive excellent training through a comprehensive paid general orientation including customer service training. We offer continuing training and education, provide the ability for career advancement, and host staff appreciation and special events. Diakon also maintains a discretionary emergency fund, which can be of assistance to staff members during critical times. In addition, Diakon offers a Love of Thy Neighbor Fund, which provides a per-day living expense and matches up to five PTO days for approved service or mission trips with other nonprofit organizations.

Diakon is an equal opportunity employer.

EOE/M/F/VETS/Disabled

Clerical, Office Manager, Customer Services Specialist