Services Business Strategy Senior Director - Consumer Goods TPM

salesforce.com, inc.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Business Strategy Director to lead transformative strategy engagements. This role involves partnering with C-level customers to craft innovative strategies that drive customer success and business value. With a focus on collaboration and expertise, you will engage in enterprise-level technology transformations and work cross-functionally to deliver impactful solutions. If you are passionate about customer success and thrive in a fast-paced environment, this is an exciting opportunity to make a significant impact in the world of CRM and digital innovation.

Benefits

Extraordinary enablement and on-demand training

Weekly 1:1 coaching with leadership

Fast Ramp mentorship program

Volunteer Opportunities

Path to promotion with leadership development programs

Qualifications

• 15+ years of consulting experience in enterprise-level technology transformation.
• Ability to develop Industry POVs and identify market trends.
• Experience in Enterprise Architecture and Value Realization.

Responsibilities

• Provide industry expertise related to Salesforce products during sales cycles.
• Conduct assessments to develop future-state vision for clients.
• Develop strategic roadmaps prioritizing investments for business objectives.

Skills

Consumer Goods Trade Promotion Management

Salesforce Platform Knowledge

Change Management

Business Strategy

Agile Methodologies

C-suite Communication

Education

Degree in Business or related field

Tools

Salesforce

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Department Overview

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

Our Business Strategy Directors lead dedicated, impactful, collaborative teams passionate about delivering complex, transformational strategy engagements. Partnering with C-level customers, they craft innovative, industry-specific and experience-led strategies which clearly define the vision, metrics and roadmap to achieve desired business outcomes. Business Strategists work with our key industry customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success.

Do you have consumer goods trade promotion management experience, either working at a consumer goods company, consultancy, or software company that provides trade promotion management solutions?

Do you have experience with the Salesforce platform and Salesforce's Consumer Goods Cloud application?

In addition to being a TPM practitioner, are you also a thought leader and are comfortable sharing and applying leading practices around Annual Operations Planning, Integrated Business Planning, Promotion Scenario Planning, Trade Promotion Optimization, Trade Funds Management, Claims and Settlements Management, Actualizations, Accruals, Post-Event Analysis and Revenue Growth Management?

We believe the best industry strategists are those who obsess over the creation of customer and business value and will have a customer-centric and collaborative mentality, willing to commit to the customer, and will break down barriers to ensure customer success.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the fastest growing CRM companies? This is the job for you!

Responsibilities

• Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
• Help position and sell large-enterprise consulting engagements to customers. Work cross-functionally within Salesforce to define the program scope, team, value narrative and pitch
• Conduct assessments and facilitate workshops to develop a future-state vision
• Perform and distill customer, industry and end-user research to identify key customer needs, expectations and experience-led business opportunities
• Identify enterprise business process/operations improvements to realize efficiencies and increase impact
• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
• Help business and technology leaders adopt new digital operating models, governance strategies and approaches
• Uncover future Sales opportunities to drive customer value
• Develop strategic use cases to project the value of strategy, case for change and implications for the organization
• Cultivate solution/organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles
• Develop an Industry Strategy competency, share standard methodologies, advise and collaborate with peers

Preferred Qualifications

• 15+ years of experience consulting in enterprise-level technology transformation programs at Fortune 500 companies
• GTM support experience, including scoping, proposal development, RFP response, demos/presentations
• Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization
• Salesforce product knowledge and solution design are required
• Knowledge of the key business value drivers and success metrics typical of large-enterprise companies
• Ability to develop Industry POVs that include identifying market trends, responses & solution offerings
• Ability to analyze and synthesize information, working in situations where data may be absent/ambiguous and creative approaches are required
• Comfortable pitching to C-suite executives, including objection-handling abilities
• Thrive working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers and External Partners
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Our Investment In You

• Extraordinary enablement and on-demand training - check out Trailhead.com for a sneak peek
• Exposure to executive leaders with vision with a passion for living our values
• Path to promotion with accelerated leadership development programs
• Weekly 1:1 coaching with your leadership
• Fast Ramp mentorship program
• Volunteer Opportunities
• Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes, we are #1 in PEOPLE's Top 15 Companies that Care, and are on Fortune's Change the World list. Values bring value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.
• We have a public-facing website that explains our various benefits for health, finance, time off, perks, parental benefits and discounts! Visit https://www.salesforcebenefits.com/ for the full breakdown

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and aim to create an inclusive, discrimination-free workplace. All employment decisions are based on merit, competence, and qualifications, regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political beliefs, or other legally protected categories. This policy applies across all employment stages and decisions.