Services Assistant

Wayne County NY; Town of Lyons (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Wayne County NY is seeking a Services Assistant to support the Department of Aging and Youth. The role focuses on providing information and referral services to individuals and families and coordinating with a range of human service agencies.

The position operates under general supervision and may supervise volunteers. Responsibilities include interviewing clients, documenting requests in case records, evaluating eligibility for programs, conducting home visits when needed, and speaking to

Qualifications

• Bachelor’s degree in a health or human services-related field (e.g. nursing, psychology, sociology, gerontology, social work, health science)
• Associate’s degree in a health or human services-related field and two years of full-time paid experience in human services
• Graduation from senior high school and four years of full-time paid experience in human services

Responsibilities

• Interviews clients to determine needs and recommends programs and services
• Documents requests, needs, recommendations and contacts in case records
• Reviews and verifies information to determine eligibility for various programs
• Makes home visits as necessary
• Speaks to groups and community organizations about the programs and services provided by the Department of Aging and Youth
• Supervises the activities of assigned staff and volunteers

Skills

Interviewing techniques

Communication skills

Confidentiality

Time management

Education

Bachelor’s degree in health or human services

Associate’s degree + 2 years experience

High school diploma + 4 years experience

Job description

THE SERVICES ASSISTANT POSITION TITLE IS PART OF NEW YORK STATE CIVIL SERVICE'S HELP PROGRAM AND DOES NOT REQUIRE A CIVIL SERVICE EXAMINATION AT THIS TIME. Performs a variety of duties to support the efficient operation of assigned programs at the Department of Aging and Youth. This position exists primarily to provide moderately complex information and referral services to individuals and their family members who request or require assistance. The complexity of work assignments differentiates this position from Services Worker. Specific tasks will vary according to the designated program area(s), though most will include significant contact with the public and other human service agencies. Work is carried out under general supervision of a higher level position. Supervision may be exercised over subordinates and volunteers. The incumbent does related work as required.

• Interviews clients to determine their needs, identifies and recommends programs and services to meet these needs;
• Documents requests, needs, recommendations and contacts in case records;
• Reviews and verifies information and documentation to determine eligibility for various programs;
• Makes home visits as necessary;
• Speaks to groups and community organizations about the programs and services provided by the Department of Aging and Youth;
• Supervises the activities of assigned staff and volunteers.

Knowledge of the characteristics, needs and interests of members of diverse populations; ability to establish and maintain effective working relationships with members of diverse populations, their delegates, other agencies and co-workers; ability to maintain confidentiality of records and information; knowledge of effective interviewing techniques; knowledge of community agencies, facilities, and services; ability to organize and prioritize work activities; ability to manage a variety of tasks simultaneously; ability to communicate clearly and effectively both verbally and in writing; ability to understand oral and written instructions, policies and procedures; tact; courtesy; integrity; physical condition commensurate with the demands of the position.

ACCEPTABLE TRAINING AND EXPERIENCE:

Either:

1. Graduation from a regionally accredited or NY State registered four year college or university with a bachelor’s degree in a health or human services-related field (e.g. nursing, psychology, sociology, gerontology, social work, health science); or
2. Graduation from a regionally accredited or NY State registered two year college with an associate’s degree in a health or human services-related field and two years of full-time paid experience in human services (e.g. nursing, community health, social services); or
3. Graduation from senior high school and four years of full-time paid experience in human services (e.g. nursing, community health, social services).

SPECIAL NOTE: EDUCATION:

Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside theUnited States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

SPECIAL REQUIREMENT:

Possession of a valid New York State driver’s license at the time of appointment and maintenance of such license throughout the tenure of employment in the position.